Hdr Liaison Officer

$72,741 to $82,045
- Ongoing, full-time
- Kelvin Grove

**Who are we looking for?**

Queensland University of Technology (QUT) is seeking a HDR Liaison Officer to join Office of Research Services, Research Portfolio, Academic Division.

As HDR Liaison Officer in the Client Services Team, you be able to contribute to the delivery of a high level of consistent service provision to support HDR students and supervisors during the entire student lifecycle and ensuring continuous improvement of the student and client customer experience. We are looking for an enthusiastic professional with a drive for delivering an outstanding client experience.

**Real world impact**

QUT is a major Australian university with a global outlook and a 'real world' focus. We are an ambitious and collaborative institution that seeks to equip our students and graduates with the skills they will need in an increasingly disrupted and challenged world.

**About the Research Portfolio**
QUT has experienced the strongest, sustained research growth of any university in the sector over the last ten years. The scale and complexity of research at QUT has reached a level that requires enhanced processes and resources to support the University's research community in meeting its aspirations and compliance obligations.

The Portfolio of R&I provides high quality support and training and conducts compliance and reporting across a range of obligations at an organisational level in an environment of dynamic growth in cross institutional collaborations.

The Portfolio is comprised of five units including Research Strategy and Policy, Research Infrastructure, Sustainability Strategy, Office of Research Services and Office of Research Ethics and Integrity.

Research Strategy and Policy provides strategy and policy advice and support to the Deputy Vice-Chancellor and Vice-President (Research) in addition to managing and coordinating the activities of the Portfolio Office, providing operational leadership and financial management oversight of the Portfolio's budget and the University research budget. The Graduate Research Education and Development (GRE+D), in Research Strategy and Policy, supports learning and skills development for all research students and their supervisors, thereby preparing industry and work ready research graduates.

Research Infrastructure (RI) delivers coordinated University-wide research infrastructure capabilities through distinct research facilities. In collaboration with internal and external partners, the unit acquires, facilitates access to, develops, and manages world-class research infrastructure capabilities.

Sustainability Strategy advises the University on sustainability strategy, planning, policy, and partnerships and supports the Deputy Vice-Chancellor and Vice-President (Research) in pursuing major research initiatives in the sustainability space. The Pro Vice-Chancellor's Office also champions and coordinates education for sustainability at QUT in collaboration with the Education Portfolio and supports sustainability programs linked to QUT's operations.

Office of Research Ethics and Integrity (OREI) supports researchers by providing education, guidance, process and advice for research ethics, biosafety and responsible research practices to embed a high quality research culture at the University.

**About the Graduate Research Centre (GRC)**
The Graduate Research Centre provides exceptional service and support to our Higher Degree by Research (HDR) students. Through the provision of tailored support services, the GRC puts the student at the centre of all that we do, striving to exceed the expectations of our HDR students and supervisors from admission through to graduation.

The GRC includes two dedicated teams working collaboratively to provide seamless, client-focused, efficient and effective services to HDR students.

The Client Services Team acts as the key point of contact and provides a high level of consistent service provision to support HDR students and supervisors during the entire student lifecycle, ensuring continuous improvement of the student and client customer experience. Providing expert advice and client support, this team facilitates University and Faculty HDR strategies and initiatives and provides services as part of the Divisional Enquiry Management system.

The Admin Services Team delivers operational services, governance and support to ensure a streamlined student research journey. Providing specialist knowledge, provision of expert policy and procedural advice, this team plays a key role in QUT reaching its research ambitions by attracting and retaining HDR students through efficient facilitation of transactions across the student journey.

**What you need to succeed**

As a strong communicator, you will build and maintain relationships with key stakeholders and communicate the shared QUT Values in your approach to work.

You will demonstrate:
1. Completion of a degree without subse