Cloud Infrastructure, Networks And

**Key accountabilities**

Act as the owner of QTC's outsourced cloud IT services, from infrastructure to database layers, including:

- Virtual servers and appliances
- Virtual desktop services
- Cloud storage, including private and public cloud
- Associated services e.g. Backup-as-a-Service, and
- Any associated system software

and wide area networking services including:

- Primary and secondary (redundant) network connections between QTC offices and outsourced data centres
- Redundant internet connections
- Microsoft Azure ExpressRoute
- Remote access services, and
- Virtual private network (VPN)

ensuring that it:

- Is covered by outsourced support agreements commensurate with the business need.
- Is regularly maintained with security patches, bug fixes, operating system software version upgrades, and
- Periodically refreshed to ensure ongoing supportability is enabled.

**Key responsibilities**
- Develop and lead the implementation of a roadmap for the provision, enhancement and ongoing maintenance of in-scope IT infrastructure, networking and telecommunications equipment, ensuring that QTC's business change governance process is adhered to and aligned with during the implementation phase.
- Contribute to the governance and supplier management of QTC's primary Managed IT Services provider including:

- Active participation in the agreed Account Governance Framework, in collaboration with Vendor Management and Procurement and Service Management colleagues.
- Building and maintaining constructive relationships with delivery team leaders and account representatives for escalation purposes.
- Escalating instances of under-performance and managing issues to resolution
- Prioritise and manage the efforts of the outsourced infrastructure support teams to best align with technology and business drivers
- Support other team members with management of other on-premises infrastructure, LAN networking and telephony equipment and services
- Support other IT teams as required especially including any activities where resource constraints prevent full ownership within each team e.g. Financial settlement system administration
- Any other duties as directed by the Principal, Service Management and IT Infrastructure, Networks and Telecommunications.

**Required qualifications**
- Tertiary qualification in a relevant discipline or significant relevant experience and understanding.
- Microsoft Azure certification (e.g. AZ-900: Microsoft Azure Fundamentals) would be desirable.
- ITIL Foundation certification would also be desirable.

**Required experience**
- Significant and demonstrated experience managing outsourced IT service providers in a complex multi-vendor environment, including:

- Service level management / Service performance management
- Relationship management
- Risk management
- Financial management
- Strong technical knowledge of IT infrastructure, networking and telecommunications as industry best-practice, and
- Although the role is not hands-on, recent experience in managing corporate IT infrastructure, especially Azure cloud, would be desirable.

**Essential personal qualities**
- Aim for excellence, using flexible and agile processes to continuously improve.
- Show respect by recognising contributions, welcoming ideas, acting with honesty, being inclusive and embracing diversity.
- Inspire trust and confidence in your colleagues and stakeholders by upholding strong professional and ethical standards.
- Lead and communicate in a way that encourages a diverse and inclusive workplace, allowing colleagues to bring their best selves to work.
- Contribute to the spirit of the team in achieving great outcomes, and
- Always act in accordance with QTC's cultural levers of Clarity, Candour and Connection.