Cloud Infrastructure And Networks Lead

**Purpose of Role**

**Responsibilities & Accountabilities**
- Act as the owner of QTC's outsourced cloud IT services, from infrastructure to database layers, including:

- virtual servers and appliances
- virtual desktop services
- cloud storage, including private and public cloud
- associated services e.g. Backup-as-a-Service, and any associated system software

and local and wide area networking services including:

- Switches, routers, and wireless access points
- primary and secondary (redundant) network connections between QTC offices and outsourced data centres
- redundant internet connections
- Microsoft Azure ExpressRoute
- Remote access services, and
- Virtual private network (VPN)

ensuring that it:

- is covered by outsourced support agreements commensurate with the business need
- is regularly maintained with security patches, bug fixes, firmware version upgrades, and
- periodically refreshed to ensure ongoing supportability is enabled.
- Work with the technology design and delivery functions to develop and implement a roadmap for the provision, enhancement and ongoing maintenance of in-scope IT infrastructure and networking equipment, ensuring that QTC's business change governance process is adhered to and aligned with during the implementation phase.
- Contribute to the governance and supplier management of QTC's primary Managed IT Services provider including:

- active participation in the agreed Account Governance Framework, in collaboration with Vendor Management and Procurement and Service Management colleagues
- building and maintaining constructive relationships with delivery team leaders and account representatives for escalation purposes, and
- escalating instances of under-performance and managing issues to resolution.
- Prioritise and manage the efforts of the outsourced infrastructure support teams to best align with technology and business drivers.
- Other duties as deemed relevant to business requirements and within the technical competency of the position.

**Competencies**

Technical Competencies
- Strong technical knowledge of current IT infrastructure and networking trends and associated industry best-practice approaches
- Understanding of contemporary technology project management methodologies.
- Basic budget and financial management capability

Behavioural Competencies
- Proactive approach focused on, safely, delivering positive results.
- Integrity, including upholding strong professional and ethical standards.
- Achievement focus, earning the respect of others and sharing responsibility well.
- Desire for excellence, using flexible and agile processes to continuously improve.
- Respect and affiliation, including recognising contributions, welcoming ideas, acting with honesty, being inclusive and embracing diversity.
- Self-actualization, including acceptance of facts, lack of prejudice, ability to solve problems, sense of morality creativity and spontaneity.

Leadership & Management Competencies
- Ability to manage outsourced IT service providers in a complex multi-vendor environment, including:

- Service level management / Service performance management
- Relationship management
- Risk management
- Financial management
- Ability to lead and manage change initiatives and projects in the IT infrastructure domain, coordinating resources from multiple suppliers and managing tasks to schedule, risks and communication to stakeholders.
- The ability to manage organisational change impacts of IT infrastructure work would be highly regarded.

**Qualifications**

Essential
- Requires a University Degree in Information Technology, or equivalent experience.

Desirable
- Microsoft Azure certification (e.g. AZ-900: Microsoft Azure Fundamentals)
- ITIL Foundation certification (version 3 or above)
- Project delivery certification (Agile or similar)

**Experience**

Essential
- Minimum of 5 years prior relevant experience required.
- Delivery of infrastructure and networking services in organisations of similar size and complexity through the management of outsourced service providers.

Desirable
- Recent experience in delivering public cloud services through a managed service provider.
- Experience in delivering technology projects.