Workforce And Reporting Manager

5 days ago


Melbourne, Victoria, Australia Bupa Full time

**Be at the heart of our brave new digital world**

We thrive on cross-functional team collaboration, we embrace experimenting, and we work with progressive methods and tools. This includes leveraging agile ways of working and keeping human-centered design thinking the focus of everything we do.

This means you'll be at the heart of finding better ways to help people live longer, healthier, happier lives and making a better world. Working in such a customer-focused and rewarding area brings a huge variety of opportunities for professional and personal growth.

Our global mission is to help our customers live healthier and happier lives. Just imagine the impact you could make

**What's your role?**

We are seeking an experienced Workforce and Reporting Manager with strong experience in workforce management and predictive modelling to join our dynamic team. You will be responsible for Workforce Management for the Bupa Telehealth team, as well as leading the performance and reporting function for Health Programs.

**What will my day involve?**
- Lead the workforce management of Health Programs, including monitoring, managing and reporting on common contact centre metrics
- Use modelling to predict resources needed to meet targets and maximise capacity
- Calculate workforce shrinkage, analyse data and identify opportunities to improve operational efficiencies
- Manage and ensure effective distribution of incoming work
- Lead and own the performance and reporting function for Health Programs.
- Develop performance and operational reporting and make recommendations to maximise performance
- Collaborate with the Data Science team to produce statistical forecasts, leverage AI and statistical and other methodologies to produce regular forecasting
- Own all reporting for Bupa Telehealth and Healthcare program. Preparing reports, presentations and other documents to be shared in various forums across the business

**What will I bring?**
- Strong experience in workforce and reporting role
- Experience across either private health insurance, private healthcare and/or public healthcare is highly regarded
- Excellent team and talent development skills, with evidence of having established high performing teams
- Demonstrated analytical, data and or reporting experience in a health-related field
- Passion for innovation and going outside the box to figure out new ways of delivering continuous improvements

**What's in it for you**

We reward our people and celebrate their success. From providing initiatives that develop careers to looking after our people's health, wellbeing and futures. Through the **_Viva Healthier and Happier _**program,_we're providing health benefits for everyone who works at Bupa, no matter their role_._ We want to support our people to be the healthiest and happiest versions of themselves.



  • Melbourne, Victoria, Australia Arthur J. Gallagher & Co. Full time

    About Us:Gallagher Bassett is the world's premier provider of risk and claims management services. We believe that - with proper management - a world of risk becomes a world of possibilities. It becomes a world where businesses and organizations are freed to do what they do best. To build. To serve. To move forward. Knowing the responsibilities of today and...


  • Melbourne, Victoria, Australia beBeeAdministrative Full time $72,751 - $88,736

    HR Reporting and Administrative OfficerThe successful candidate will be responsible for producing and maintaining key workforce data and reports, as well as providing end-to-end human resources administrative support.This role plays a critical part in supporting the strategic objectives by delivering key workforce data and reports, and providing...

  • Workforce Manager

    1 week ago


    Melbourne, Victoria, Australia beBeeWorkforce Full time $81,999 - $124,999

    Key Role in Workforce ManagementAs a vital member of the Emergency Communication Services (ECS) team, this role plays a pivotal part in operational management and information reporting. Key responsibilities include workforce management, demand forecasting, performance analysis, and quality improvement initiatives.The primary objective of this position is to...

  • Workforce Manager

    1 week ago


    Melbourne, Victoria, Australia Bupa Full time

    **About Bupa Asia Pacific**From aged care homes receptionists, dental surgeons, telehealth and admin, to our call centres, data professionals and tech gurus, we're all in it together - 22,000+ people who keep inspiring each other to explore new possibilities, wherever the challenges of the healthcare world take us.**Where are we heading?**We set a global...


  • Melbourne, Victoria, Australia Country Road Group Full time

    **Job no**: 996729**Work type**: Full-Time**Location**: Melbourne - CBD & Inner**Categories**: Human ResourcesWe are looking for an experienced Workplace Optimisation Manager to lead our Country Road Group (CRG) Workforce Optimisation team and drive effective use of our planning and time attendance system (Dayforce).The Workplace Optimisation Manager will...


  • Melbourne, Victoria, Australia Sai Home And Community Care Full time

    **About Us**Sai Home & Community Care was founded in Frankston 45 years ago by locals Nina and Upali with the vision of providing leadership and innovation in the aged and disability support sectors. Now part of Kinyara Health, a boutique group of community-established home support businesses we are synonymous with excellence and best practice in aged and...


  • Melbourne, Victoria, Australia Gallagher Full time

    **About the Role**As a workforce planning manager, you will manage workforce data for the Victorian Operation, coordinate onboarding and offboarding timing and activities, and support teams with workforce management and planning to maximize Gallagher Bassett's Performance.**Your responsibilities will include**:- Managing day to day workforce data for our...


  • Melbourne, Victoria, Australia Australian Unity Full time

    **What makes us, us**Established in 1840, we're Australia's first member-owned wellbeing company, delivering health, wealth and care services to more than 700,000 Australians. Today, while we've grown to a company of more than 7000 employees, our focus remains the same as it was 180 years ago — to deliver Real Wellbeing for our customers, members and the...


  • Melbourne, Victoria, Australia Department Of Families, Fairness And Housing Full time

    THE ROLEReporting to the Director, Professional Development and Wellbeing, the Manager will provide leadership, coaching and support to members of the team. The role is accountable for the development of and delivery against the team's work plan, and for ensuring all work supports and is aligned with the principles of the department's frontline learning and...


  • Melbourne, Victoria, Australia Baby Bunting Full time

    Growing ASX retailer with genuine career progression opportunities- Hybrid Working Model- Newly created role**Join the family devoted to families.**Family. It means everything to us. From our very first baby steps as a small Balwyn store in 1979, we've grown to become Australia's largest and best-loved baby retailer. Along the way, we've never lost sight of...