System Analyst/Service Designer

6 days ago

Canberra, ACT, Australia Hitech Personnel Full time

**Reference #**:

- JF/JA0804**Title**:

- System Analyst/Service Designer - UI/Visual design - Federal Govt**Category**:

- ICT**Location**:

- ACT**Work Type**:

- Contract**Remuneration**:

- $Neg**Term**:

- 12 MTHS + EXT**Description**:

- **Work on a long-term program of work within Federal Government**:

- **12-month contract with extensions**:

- **Rewarding Rates $$$**

A large **Federal Government Department** is looking to engage a skilled and experienced **System Analyst/Service Designer** to contribute to the delivery and solution design of digital solutions, new experiences, and improved outcomes for stakeholders. The successful **System Analyst/Service Designer** will secure a **12-month contract with 2 x 12-month extension options and a rewarding hourly rate.**

The successful **System Analyst/Service Designer** will be responsible for, but not limited to:

- Leading and planning end-to-end service design engagements and support product owners and other non-techncial Subject Matter Experts to translate a service blueprint into work packages for delivery teams
- Working as part of a multidisciplinary team and be able to communicate effectively and manage relationships with a range of internal and external stakeholders; including IT delivery team members, Product Owners, policy experts and executives.
- Understanding and articulating how services need to change to meet the needs of users, business and government, including the creation of service blueprints
- Defining key metrics and measurements for the department to evaluate impact, supporting executive to use this data to iterate what we deliver

The successful **System Analyst/Service Designer** will have experience in the following:

- Have demonstrated experience in leading a product management approach to elicit, analyse, define and document current state and future state business requirements to support the design and development of a new digital solution.
- Have experience working in Agile and, ideally, experience with the Commonwealth Digital Service Standard; including relevant work experience to deliver design and research activities and a range of industry artefacts including service blueprints.
- Develop a suite of User Stories, Epics and Features by working across business owners and IT delivery teams.
- Have strong interpersonal skills with the ability to exercise initiative and sound judgement.

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