IT Service Desk Operations Manager

2 weeks ago


Melbourne, Victoria, Australia beBeeService Full time $120,000 - $150,000

Job Summary:

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We are seeking an experienced IT Service Desk Team Leader to lead our team of support analysts.

This is a key role that requires developing skills in incident management, technical development, and day-to-day service desk operations.

The successful candidate will have advanced data extraction, monitoring, and analysis skills, including service monitoring tools, and experience with developing solutions using common platforms and languages.

Key Responsibilities:

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  • Develop and improve skills in incident management and technical development">
  • Oversee the effectiveness of the service desk">
  • Develop solutions and services using common platforms and languages">
  • Use automation technologies such as REST API and Web Services (SOAP)">
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Why Work With Us?

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Our positive workplace culture, excellent salary packaging benefits, ongoing professional development, and competitive salary make us a great place to work.

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What We Offer:

">
  • ">
  • Ongoing professional development opportunities">
  • Competitive salary and salary packaging benefits">
  • A positive and supportive workplace culture">
  • Opportunities for growth and career advancement">


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