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Workspace Platform Specialist

2 weeks ago

Brisbane, Queensland, Australia Icon Group Full time

Overview
Information Technology Brisbane Full Time Icon Group
Location: South Brisbane Head Office
Employment Type: Full-time Permanent
Reports to: Workspace Platform Team Leader
About Icon Group
Icon Group is Australia's largest dedicated cancer care provider, with a growing presence in New Zealand, Asia and the UK.
United by a vision to deliver the best possible cancer care to as many people as possible, as close to home as possible, our team is driven by five core values: energy, innovate, purpose, connect, and nurture.
The Opportunity
We're looking for a motivated Workspace Platform Specialist to join our IT Infrastructure team.
This role is ideal for a senior helpdesk or desktop support professional ready to take the next step into Citrix and digital workspace technologies.
You'll work in an established enterprise Citrix environment, gaining hands-on experience across the full stack of virtual desktop infrastructure, cloud integration, and profile management.
Key Responsibilities
Provide support and troubleshooting for our Citrix Virtual Apps & Desktops (CVAD) environment, building your expertise in virtualisation and centralised application delivery.
Assist with the operation and enhancement of Citrix infrastructure (StoreFront, NetScaler, GSLB, Citrix Cloud, ADM) in a hybrid setup.
Gain practical experience with Machine Creation Services (MCS), golden image lifecycle, and image management.
Support end users with connection, application, and profile-related issues (FSLogix, roaming profiles).
Contribute to infrastructure upgrades (VDA rollouts, StoreFront updates, profile enhancements) alongside senior engineers.
Develop exposure to advanced Citrix features such as Federated Authentication Service (FAS) and Azure AD SAML integration.
What You'll Bring
Strong background in desktop or helpdesk support, with a clear interest in moving into infrastructure and workspace platforms.
Knowledge of Windows Server, Active Directory, and basic networking.
Exposure to Citrix (MCS, image management, NetScaler, or Citrix Cloud) is a plus.
Solid troubleshooting skills and customer focus.
Eagerness to learn new technologies and take on bigger challenges in a collaborative team environment.
Clear communication and a proactive approach to problem-solving.
Why Icon?
At Icon, you'll be part of a team that believes in making a difference.
You'll contribute to meaningful work that supports patients and healthcare professionals, backed by a culture that values innovation, connection, and purpose.
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