Product Account Manager

Now that our amazing Oktion 2.0 platform is live and humming, DigiGround is looking for an enthusiastic person to take it to the next level. Join an amazing team of individuals and take ownership of the Oktion platform. Working with the General Manager, Marketing Team, and Development Team, you'll leanr to know and love this fantastic product.

Oktion is an online platform dedicated to helping people raise funds for worthy causes. It truly is kindness simplified.

Join the DigiGround team and work to grow Oktion as a brand and platform. You'll work with organisers, helping them create events and fund raising opportunites while also working with the marketing team to grow the Oktion brand and generate contributors. You'll get a chance to dip your toes into a wide variety of areas and grow something meaningul

**1.0 ROLE PROFILE**:
1.1 Strategic: As the Account Manager, you will be responsible for execution and monitoring of all business related activities for Oktion. Working with the DigiGround Leadership team, you will be responsible for meeting the revenue targets, whilst actively promoting Oktion's brand and expertise. You will also strengthen and streamline the business operations, within the context of the overall DigiGround corporate framework. By building internal and external strategic partnerships you will enhance Oktion's brand presence and increase the portfolio of work.

1.2 Tactical: Supported by a team of specialists from DigiGround and working closely with DigiGround's General Manager and Development Manager, you will be responsible for leading all brand activities for Oktion activities, including marketing, financial planning and development activities.

1.3 Leadership: As part of the leadership team, you will be expected to contribute to the development, review and continuous improvement of company-wide initiatives, activities and workflows. In this role, we expect you to understand, promote and further the mission of DigiGround and will require you to act in the best interest of DigiGround, at all times, through your decisions, actions and behaviour.

1.4 Reports To: Managing Director

1.5 Direct Reports: None

1.6 KEY internal CONTACTS: General Manager (Shared services) and Development Manager

1.7 KEY external CONTACTS: Current and prospective clients

**2.0 Key Areas of accountability**:

- This role is responsible for the full suite of business activities for Oktion. The list below is not exhaustive, and the responsibilities will include other strategic and operational tasks._

2.1 Business Planning:

- In collaboration with the Managing Director, develop Oktion's business plan focusing on brand development, strengthening relationships with new and existing clients, high quality technological outcomes, sound financial planning and effective people management.
- Develop, manage, monitor and forecast the annual budget and ensure spend is in line with budget provisions.

2.2 Business Development and Stakeholder MAnagement:

- Lead the business development activities for Oktion by active engagement within the NFP and business sectors.
- Strengthen relationships with our existing clients whilst growing the client base.
- Regularly network and engage with professionals within the NFP sector and build relationships with private clients and government agencies.
- Attend and if required organise B2B events to promote the Oktion service offerings.

2.3 Customer Management:

- Regularly meet with customers to obtain feedback.
- Review product offering and prioritise development needs based on customer feedback.
- Provide regular customer feedback reports to the Development Manager for continuous improvement.
- Research, develop and implement customer engagement initiatives such as newsletter, networking events, virtual activities, etc.
- Implement customer feedback surveys and maintain a NPS of 90% or above.

2.4 Financial management:

- Working closely with the Managing Director, assist in managing the financial aspects of Oktion focusing on marketing and advertising spend.
- Ensure that Oktion meets its revenue targets.
- Prepare monthly reports for the Managing Director, as required.

**3.0 Key attributes**:

- In addition to the _experience_ and qualifications required for this role, we have identified the following attributes that are essential for successful performance at this level. _

3.1 Attention to Detail

Always seeks to provide "finished product". Takes pride in output; analyses issues from different viewpoints, to identify hidden problems. Reads documents thoroughly.

3.2 Building Relationships

Ability to expand and build relationships with internal and external stakeholders across all levels.

3.3 Change management

Ability to adapt to and lead change. Highlights potential improvements in current systems, processes and procedures and encourages others to accept change and gives reasons for change.

3.4 Commercial Acumen

Achieving a desired outcome through the aw