Personal Banker- Virtual Banking

1 day ago

Adelaide, South Australia Bendigo & Adelaide Bank Full time

**"It begins at Bendigo Bank"**

We've never been 'just a bank'. Just like you should never be 'just an employee'. We're united in our belief that in banking, better can be bigger, and together we're making it happen.

**It starts here. With Bendigo Bankand you.**

**About the Team**

Virtual Branch is a dedicated banking team for Third Party Banking and is transforming the way we engage with internal & external customers through digital and phone. It is responsible for ensuring compliance, ongoing health and proactive growth of customers.

**About the role**

To be successful as a Personal Banker, you will require the following:

- Good understanding of the Bank's lending products, policies, and regulations with experience and knowledge of personal lending and credit cards highly desirable
- Extensive customer service experience including conducting customer needs analysis.
- Excellent communication skills, both written and verbal
- Ability to build relationships and rapport with customers and key stakeholders.
- Proactive and adaptable disposition with a willingness to learn and grow.
- Strong technical capabilities with an understanding and interest in digital and self-service offerings highly desirable
- Excellent organisational and time management skills with high attention to detail

This is a full
- time position working 76 hours per fortnight with a hybrid flexible work model where you are based a minimum of three days per week at a local corporate office i.e. Adelaide, Melbourne, Bendigo, Sydney, Ipswich, Brisbane.

Third Party Virtual Banking opening hours will be **Monday - Friday, 0900 - 1830 (AEST)** and you will be required to work a rotating roster within these opening hours.

**So, why work with us?**

**You'll also get access to a great range of benefits, including**:

- Looking for hybrid work, flexible hours, or a compressed week? Our flexible work options are designed to fit your lifestyle. This role can be based in any of our head offices in Melbourne or Adelaide. We prioritise our people with a hybrid model that includes a minimum of two days per week in the office.
- Health and well-being support, including discounted gym memberships, private health insurance options, and our Employee Assistance Program (EAP) for you and your immediate family members.
- Take your learning to the next level through opportunities like our corporate university 'BEN U' or at an external provider of your choice.

**How to apply**

**Applications closed COB Monday 15th September 2025

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