Warehouse Dispatch Liaison

5 days ago

Brisbane, Queensland, Australia Beacon Lighting Full time

**Permanent full-time role available at our Parkinson DC**:

- ** Monday to Friday, 7.30am - 4pm**:

- ** With our generous team discounts, you will love updating the spaces in your own home**

**About Beacon Lighting Group**

Established in Melbourne in 1967, Beacon Lighting Group is Australia's leading specialist retailer of lights, ceiling fans and light globes, with over 120 stores nationwide. An important and successful division of Beacon Lighting Group is Beacon Lighting Commercial. Beacon Lighting Commercial supports Australian businesses with lighting and cooling solutions that are innovative, energy-efficient and cost-effective. Working closely with developers, architects and interior designers, we create custom solutions for their projects.

Beacon Lighting Group operates a large-scale distribution centre in Parkinson Brisbane. This DC services the Queensland store network as well as Queensland commercial customers.

**The Role**

Reporting to the Warehouse Manager, the purpose of this newly created role, is to liaise between commercial team members and the warehouse, update relevant systems and ensure all orders are dispatched in accordance with customer requirements. Key responsibilities include:

- Provide a conduit between warehouse and commercial administrative teams to ensure business objectives are being met
- Asses daily requirements and demands to ensure warehouse commercial pick and pack team is appropriately resourced
- Enter daily and urgent ad hoc orders into relevant systems
- Action urgent requests, enquiries, escalations, and orders where required to meet customer expectations
- Monitor inventory availability and integrity for commercial operations
- Assist with pick, pack and dispatch of commercial orders if required
- Book shipments with relevant freight providers
- Arrange transfer and reservation of required stock
- Identify process and system enhancement opportunities to continue driving overall improvement of commercial dispatch operations
- Investigation of delivery issues

**About You**

To be successful in this role you will demonstrate:

- You are a team player and enjoy being part of a successful team
- Strong communication skills with the ability to genuinely connect with your customers
- Internal and external customer satisfaction is of high priority
- An energetic and enthusiastic approach to all aspects of your job
- The ability to multi-task and prioritise your work effectively
- Excellent organisational skills and computer literate
- Pride in maintaining an efficient and organised workplace
- Able to lift and carry items in a warehouse environment
- Safety first

**Benefits**

In return for your efforts, we offer a competitive salary package, generous team discounts and paid birthday leave after your first year. We will invest in providing you with extensive training, including on-the-job training and online learning modules. As a national business we also have the opportunity for career development.

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