Team Leader

2 weeks ago

Australia Compass Group Full time

Compass Group is a world leader in catering and support services, employing over 600,000 people across 45 countries. Rated number one in our industry on Fortune's World's Most Admired Companies for 2020, Compass Group serves 5.5 billion meals each year to our 55,000 clients worldwide._

**The Position**

This hands-on role reporting to the Infrastructure & Service Delivery Manager will require you to;
- Be responsible for the D&T Service Delivery function within the organisation
- Lead a Team of 9 individuals across Australia - responsible for D&T Support and Projects
- Work with the Team to provide a high-quality service to our customers and clients in line with Compass Group contract requirements
- Manage the Team's ticket flows and count to ensure within SLA and ensure ITIL/ITSM process is followed and adhered to
- Be responsible for Incident Management, Change Management, Vendor Management, IT Asset Management and IT Procurement
- Oversee the Service Desk (based offshore) and work in partnership with the Service Desk Management Team
- Analyse data and compile reports where requested
- Transition D&T projects into BAU state with knowledge transfer and processes in place, work in collaboration to deliver new technology

**The Person**
- Experience in the provision of great customer service
- Experience in a high-volume contact centre
- A firm understanding of ITIL and SLA's
- Clear experience noticing trends in common support issues that arise and suggesting improvement strategies
- Proficient to intermediate level in MS Project, Word, Excel, PowerPoint, Visio

**The Benefits**

This is your opportunity to develop within a company that is agile, innovate and a market thought leader. As this is a role which leads the Service Delivery team, you will have the ability to influence and drive real difference.

We place great importance on being an employer of choice and offer excellent career opportunities including internal transfers; ongoing training and development, a competitive salary, recognition programs including awards, long service and team event days; and company discounts. Join a team that shares your commitment to quality, teamwork and "safely can-do".

We embrace equal opportunity and promote diversity. We actively encourage Aboriginal & Torres Strait Islander people, men and women of all backgrounds, ages, sexual orientation and People with Disability to apply.

  • Tour Leader

    2 weeks ago

    Australia Supplier Tour Leader Full time

    Privacy Notice: We use technologies on our website for personalizing content, advertising, providing social media features, and analyzing our traffic. We also share information about your use of our site with our social media, advertising and analytics partners. By continuing to use this website, you consent to our use of this technology.Tour Leader (CEO) -...

  • Team Leader

    2 weeks ago

    Australia Online Education Services Full time

    About OESOES is a vibrant and values led organisation, and we are passionate about enhancing lives through education. We work with university partners, training institutes, and professional bodies worldwide, to develop and enable immersive and engaging learning experiences. We empower our teams to be student focused, innovative and embrace change with a...

  • Team Leader

    1 week ago

    Australia Online Education Services Full time

    **About OES**Online Education Services (OES) is a leader in online education, helping universities elevate student experiences in a digital era. With a proven collaboration process with universities, we have cultivated several transformative and long-lasting partnerships.Our dynamic global team shares a vision to transform the student experience through...

  • Team Leader

    2 weeks ago

    Australia Supply Chain Full time

    **Team Leader - Heathwood Chilled and Frozen DC (Part-time)- New opportunities for talented Team Leaders to join our Heathwood Distribution Centre (HDC) for part-time (32hr) ongoing position- Be part of our broader effort to build a better tomorrow for our customers, team members and communities in Queensland- Join one of Australia's leading retail groups,...

  • Team Leader

    2 weeks ago

    Australia beBeeTeamLeader Full time $30,880 - $42,400

    Job Title: Team LeaderWe are seeking a charismatic and skilled Team Leader to join our team in Australia.As a Team Leader, you will be responsible for providing exceptional customer service and leading our bar staff team to deliver an unforgettable experience.Key Responsibilities:Leading a team of 4-6 bar staff membersProviding guidance and support to team...

  • Team Leader

    2 weeks ago

    Australia beBeeLeadership Full time $25,000 - $35,000

    Job Role: Team LeaderWe are seeking a highly motivated professional with 1-2 years of experience in the service industry.Prior experience in a front-of-house positionAdequate experience in kitchen operationsAs team leader, you will collaborate between the restaurant, kitchen, and takeaway departments.The ideal candidate must possess the drive to achieve...

  • Team Leader

    2 weeks ago

    Australia Westpac Group Full time

    **Team Leader **- 27919**- **Permanent**:- **Lockleys, SA**How will I help?**As a Team Leader you will be a key Member of the Home Ownership Services Team within the Group Operations, Property & Commercial Services (GOPCS) and your role is paramount to helping contribute the delivery of Westpac's vision.The Team Leader contributes to this vision by leading...

  • Team Leader

    2 weeks ago

    Australia Westpac Group Full time

    **Team Leader **- 28927**- **Max term contract**:- **Lockleys, SA**How will I help?**As a Team Leader you will be a key Member of the Home Ownership Services Team within the Group Operations, Property & Commercial Services (GOPCS) and your role is paramount to helping contribute the delivery of Westpac's vision.The Team Leader contributes to this vision by...

  • Leadership Coach

    2 weeks ago

    Australia Leader Nexus: Mindshift Full time

    Get AI-powered advice on this job and more exclusive features.At Leader Nexus, we help leaders realign with their strengths and clarity in today's fast-paced, high-pressure environment. Our services include executive coaching, leadership development programs, and team workshops to foster confident decision-making and inspire teams. Located in Gold Coast,...

  • Team Leader

    1 week ago

    Australia Sunnyfield Full time

    **Lead With Purpose at Sunnyfield: Make a Difference Every Day**Are you a natural-born leader who loves empowering others, driving awesome outcomes, and making a real impact? Well, guess what? We've got the job for youWe're on the lookout for a passionate and dynamic **Team Leader** to join our vibrant Charmhaven Hub. Reporting to the Service Manager, you'll...