Experience Partner

**There's No Us Without U. Care with Us, for Today and Tomorrow**

There's no life without water, and at Urban Utilities, we live and breathe that knowledge every single day. It's why our people are so passionate about what they do and how they do it. And it's why we need people like YOU. Come shape our future with us and make a real and lasting impact across our teams.

**Your Opportunity**

Urban Utilities is in an exciting phase of transformation, and this has created a fantastic opportunity for an Experience Performance Partner to join the Experience Group for a **12 month contract**.**

Our Experience Group defines the brand, values, employee and customer strategy and supports a safe and thriving workforce. We CARE. We're a team that show up for the moments that matter and have a strong influence in shaping the moments to come We're passionate about building a culture where our people feel empowered to make a difference and are curious and excited about the work we do and where we are heading.

The Experience Performance Partner role is focused on working with our senior business leaders to drive high performance and deliver meaningful change through co-designing, planning and delivering experience programs and supporting the continued development of leaders and their teams to improve business performance outcomes. Accountabilities include:

- In partnership with Executive Leaders and senior leaders, develop workforce and talent management plans and strategies for complex 24 x 7 operational environments.
- Develop collaborative relationships with senior leaders and their team by providing high-quality HR professional consulting services to support the delivery of business strategy and plans.
- Implement formal leadership coaching and team development frameworks for several business unit areas. Provide others throughout the organisation with informal coaching and mentoring.
- Build strong relationships with senior leaders and act as a coach and voice for their stakeholders
- Provide insights and awareness to senior business leaders using a wide range of data sources to support the planning and execution of targeted experience improvement programs.
- In partnership with Executive Leaders and senior leaders, develop workforce and talent management plans and strategies for complex 24 x 7 operational environments.
- Provide insights and awareness to senior business leaders using a wide range of data sources to support the planning and execution of targeted experience improvement programs.
- Manage workstreams or small projects within a transformational change program, ensuring integration with related projects
- Produce workstream or project plans, ensuring that all activities are identified, are appropriately organised to deliver project objectives, and comply with the organisation's project management framework.
- Deliver training courses or programs, engaging, advising, guiding learners and evaluating the achievement of intended learning outcomes.

**About You**

Are you looking for a role that connects people to purpose and enriches the quality of lives - everyday? Do you enjoy inspiring people to make positive changes and get excited about developing sustainable solutions to improve business performance outcomes?

The Experience Performance Partner role is ideal for anyone who has:

- the ability to inspire people to make positive changes and achieve more at work and personally
- a high-level emotional intelligence, and balances the need to be empathetic and having the courage to step in and have honest and tough conversations when necessary
- the passion for people and business and enjoys strategizing, business improvement and leadership in fast-paced and innovative organisation
- Excited about developing commercially sustainable solutions that values the voice of our employees and customers to improve business performance outcomes.
- Bachelor's degree in Business, Human Resources, Industrial Relations, or a similar relevant discipline is preferred but not mandatory.

**Why Urban Utilities?**

At Urban Utilities, the work we do is about so much more than the bottom line. We're a leading provider of world-class drinking water and wastewater services to the vibrant communities of Brisbane, Ipswich, Lockyer Valley, Somerset, and Scenic Rim. As we continue to grow, we're committed to planning ahead and shaping a sustainable future around water for generations to come.

At the core of our work lies genuine care: for our team, our customers, communities, and the environment. From the flush of a toilet to major infrastructure projects and residential developments, we're dedicated to being there every step of the way.

We know the chance to thrive, and progress comes hand in hand with the support to balance work with life. So, you'll access an increasingly diverse range of benefits and initiatives that'll help you bring the best you. Speaking of which, here's just a sample of the benefits we offer our