Waterfront Hotel

1 week ago

Hobart, Tasmania, Australia Federal Hospitality Full time

**About Waterfront Hotel**:
Situated on the picturesque Kangaroo Bay Marina in Bellerive, The Waterfront Hotel offers a true waterfront experience. The bistro is renowned for its unique setting and quality local produce, with a strong emphasis on Tasmanian seafood. During the week, the C-bar is the perfect spot for a quiet drink with friends, a light meal, or coffee. On weekends, our locals come to enjoy live music in the evening and Sunday sessions in an al fresco setting. Our focus is on delivering a quality experience in every aspect, from food and drink to entertainment.

**What you can expect in a day in the role**:
Reporting to the Hotel Manager, you will be expected to be hands-on with the daily operations, including gaming, accommodation, food and beverage across the Hotel. You'll lead and manage a close-knit team during your shift, always ensuring exceptional customer service while fostering strong relationships within the community.

Your duties will include, but not limited to;
- Lead the on-shift team to provide memorable customer service and experience
- Ensure health, safety, gaming and hotel operations procedures are followed
- Assist with staff scheduling and break management in coordination with the Hotel Manager
- Assisting with handling complaints and issues, as required

**What you will bring to the role**:

- Experience bar and gaming position within the hospitality industry or a related industry
- Demonstrated practical experience in the delivery of quality customer service, preferably in the areas of food and beverage and gaming.
- Demonstrated effective communication, negotiation, conflict resolution, and relationship management skills with a proven ability to work effectively as part of a team and cooperate with co-workers
- Well-rounded, current gaming knowledge, and applied knowledge of relevant legislation/regulations applicable to the hospitality industry
- Availability and flexibility to work a variety of night and weekend shifts, which may include public holidays
- Current Tasmanian recognised Responsible Service of Alcohol (RSA) and current Responsible Conduct of Gaming (RCG) Certificates, or the ability to obtain.

**What you can expect from us**:
Along with this fantastic role and Federal Hospitality discounts across our hospitality and tourism properties, you will also receive:

- Uniform (polo tops) and free onsite parking (limited spaces)
- Access to hundreds of discounts across many brands, helping you save on everyday expenses, including phone bills, fuel and groceries, fashion, restaurants, and entertainment
- Supportive work environment with learning and development opportunities

**Interested? Take the next steps to apply**:

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