Saas Account Manager

7 days ago

Sydney, New South Wales, Australia Commvault Full time

**About Commvault**

Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover, take action, and rapidly recover from cyberattacks - keeping data safe and businesses resilient. The company's unique AI-powered platform combines best-in-class data protection, exceptional data security, advanced data intelligence, and lightning-fast recovery across any workload or cloud at the lowest TCO. For over 25 years, more than 100,000 organizations and a vast partner ecosystem have relied on Commvault to reduce risks, improve governance, and do more with data.

**Position Responsibilities**:

- Manage the entire account lifecycle from renewal to expansion, demonstrating a proactive approach in identifying upselling and cross-selling opportunities within existing accounts.
- Conduct regular Quarterly Business Reviews (QBRs) with clients to assess their needs and align our solutions to their business goals, ensuring sustained account growth and satisfaction.
- Maintain high levels of customer engagement and satisfaction by providing timely and effective solutions to client needs and inquiries.
- Develop a deep understanding of each account's unique challenges and opportunities, crafting customized strategies to maximize value and loyalty.
- Collaborate closely with the customer support and product teams to address any product-related issues or enhancements that will benefit the client, enhancing their overall experience and satisfaction.
- Utilize CRM systems to track account activity, sales progress, and lead management, ensuring all account information is up-to-date and communications are logged and followed.
- Achieve and exceed assigned sales and customer loyalty targets, maintaining a strong pipeline of opportunities for account growth.

**Position Requirements**:

- Preferred 1 - 3 years of relevant experience in a sales or account management role.
- Strong understanding of technology products and the broader SaaS market, skilled in clearly and effectively communicating complex product features and advantages.
- Proven track record of managing customer relationships and achieving sales targets within a SaaS environment.
- High level of professionalism and customer-centric approach, with exceptional skills in negotiation and problem resolution.
- Ability to work effectively both independently and as part of a team, with a high degree of initiative and drive.
- Proficiency in using Microsoft Office, SFDC, and other sales and customer relationship management tools.
- Excellent organizational and time management skills, with the ability to manage multiple accounts and priorities effectively.
- High level of professionalism, ethical conduct, and the ability to maintain confidentiality in all business interactions.

This role is perfect for someone who is capable of nurturing long-term client relationships, ensuring satisfaction, and driving significant account growth. If you are motivated by customer success and have a passion for expanding business within existing accounts, we encourage you to apply.

Commvault is an equal opportunity workplace and is an affirmative action employer. We are always committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status and we will not discriminate against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we work.

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