Counter Sales

5 days ago

Melbourne, Victoria, Australia Polyaire Air Conditioning Products Full time

**Do you have a passion for customer service and building relationships? We are looking for an energetic counter sales team member to join our friendly and collaborative team.**
- Permanent full-time opportunity
- Collaborative and friendly team
- Great work life balance-no weekend or shift work required

**About Us**

Polyaire is an international wholesale distributor of air conditioning products, established in 1973, our head office is in Adelaide with 28 branches across Australia and over 50 years of experience. We lead the market by offering sustainable, cutting-edge HVAC solutions that continue to revolutionise comfort in homes and businesses.

At Polyaire our values, **we are all in**, **work smart**, **getting it done** and **cool service with a warm smile** are at the forefront of all we do. Our customers and suppliers are treated like valued partners which has made Polyaire the preferred supplier in providing comfort to Australia.

**About the role**

We now have an exciting opportunity for a dedicated Counter Sales Assistant to join our team and support our daily operations. This role would ideally suit someone who enjoys variety delivering both administration support and customer service at our front counter

Our team is supportive, friendly, and thrives on collaboration and as the Counter Sales Assistant you will provide essential administrative and data entry support to the team and Office Manager, helping ensure the efficient operation of the sales department and also being a friendly face at our counter

**What does my day to day look like?**
- Processing daily sales orders and complete all dispatch documentation.
- Processing daily invoicing and assist to ensure sales orders are ready to be invoiced.
- Meeting and greeting our customers, providing exceptional customer service on our front counter
- Assisting the service team with credit claim processing
- End of month KPI reconciliations.
- Work closely with warehouse personnel to ensure accurate and timely sales orders and deliveries.
- Assist our service team to deliver excellent customer service.

**What you will bring to the role**:

- Excellent organisational skills and attention to detail
- Good computer literacy skills and familiarity of Microsoft Office Suite, particularly MS Excel.
- High accuracy of data entry and data management.
- Strong communication skills with a passion for customer service
- Friendly and approachable with a can-do attitude
- Knowledge of Enterprise Resource Planning (ERP) software systems would be beneficial but not essential.

**Why join us?**
- We offer a competitive salary.
- Great work life balance - no weekend or shift work required
- Opportunities for professional growth and development
- Full training in all aspects of the business operations
- Work with a great team in a supportive and collaborative work environment
- Work for a company with a great workplace culture

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