Service Desk Officer

2 weeks ago

Melbourne, Victoria, Australia Profusion Group Full time

6 month initial contract with a view to extension/perm
- Global financial services organisation
- Collaborative, high-performing culture

**IT Service Desk Officer - 6 month contract**

**Company Overview**

Profusion is working with a global financial service client who are seeking a motivated IT Service Desk Analyst to join their high performing and close-knit team.

**Role Overview**

In this role you'll provide Level 1 and 1.5 support role covering first point of contact support for the internal business, in an ITIL framework. You will provide excellent customer service in resetting passwords, troubleshooting incidents, perform new employee set ups and more.

This will include but not limited to:

- End-user support
- Prioritising and triaging urgent tickets
- IT Asset Management (Hardware & Software)
- Liaising with business stakeholders

**Skills and Experience**

***
You will be a sharp and enthusiastic self-starter with ambitions to grow and learn in the Infrastructure space.

The following skills and experience are required to be considered for this position:

- Demonstrated knowledge of Microsoft operating systems.
- A strong service focus
- ITIL experience.
- Service Now ticketing system experience.
- Microsoft Office 365 (migration, support and management) desired
- Sound ability to quickly identify and diagnose errors and resolve these logically in a short time frame.
- Outstanding customer service skills.
- Excellent written and verbal communication skills

**What's on Offer**

This role offers a broad scope of work and the opportunity to grow and develop within a business with proven career pathways.

Benefits includes:

- Professional working environment
- Modern office close to a major CBD train station
- Competitive daily rate
- Hybrid model WFH 2 days

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