Service Desk Officer

1 week ago

Melbourne, Victoria, Australia Charterhouse Full time

3 years' experience with Level 1 & 2 support. Work for a leading transport organisation with a diverse work environment and community.
- **Service Desk Officer - Level 1 & 2.**:

- **Permanent Opportunity, must be an Australian/New Zealand citizen or permanent resident.**:

- **Live and breathe the company's values whilst working on multiple projects within an experienced team with opportunities to progress up through the organisation**

**About the Company**

We have partnered with a well-known transport organisation in the heart of Melbourne CBD, looking for an experienced Service Desk Officer to join an established Service Desk Team, where you will be reporting into the Service Delivery Manager.

**About the Role**

This role will be onsite but will require travel to other local council sites once or twice a week, along with flexible working options in a hybrid model.
- Provide technical IT services for end user computing services
- Troubleshooting and problem-solving across the IT infrastructure
- You will report directly to the Service Delivery Lead
- Someone who is capable to manage minor projects or initiatives
- Providing support to the technology lead as required
- Explore emerging IT end user technologies and actively collaborate with other IT team members

**About You**
- 3 years' experience providing technical support
- Strong knowledge of PC hardware and related peripherals
- Knowledge of all versions of Microsoft Windows operating systems
- Strong knowledge and experience in group policies, Active Directory user management, VMWare, Office 365 active directory, SCCM, Microsoft InTune, and Service Now.
- Excellent relationship management skills, as well as highly developed communication skills both verbal and written
- Must provide a high level of customer service
- Understand methodologies and frameworks relevant to ICT service management
- Technical proficiency with an aptitude for working with IT hardware.
- Advanced teamwork skills, must be able to connect with colleagues and work together toward common goals
- Excellent time management skills with the ability to set priorities and follow direction to plan and organise.
- Ability to work autonomously and seek guidance when necessary
- Proof of vaccination certificate
- Australian Drivers Licence

**Benefits**
- Flexible work (1 day a week WFH after training)
- Having a real impact on the community
- Extensive professional development and learning opportunities

**How you can Apply**

At Charterhouse, we embrace, and value, diversity of culture, working arrangements, sexual orientation, and gender identity. On behalf of our client, we promote a workplace that actively seeks to include and welcome unique contributions of all people; to embrace and celebrate the value of Aboriginal and Torres Strait Islander staff, their skills, and contributions to the workplace.

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