Guest Service Agent

1 week ago

Gold Coast, Queensland, Australia Sofitel Full time

Company Description
**Our Hotel**

Sofitel Gold Coast Broadbeach is a luxurious five-star hotel located in the heart of Broadbeach. We are situated just 200m from patrolled beaches and our hotel features 296 beautifully appointed rooms and suites, all with breathtaking Pacific Ocean or Hinterland views.

We are an equal opportunity employer who strives for excellence and customer satisfaction.

**Job Description**:
As a Guest Services Agent, the successful applicant will be required to:

- Operate switchboard effectively, handling all calls promptly and professionally
- Provide efficient and friendly arrival and departure experiences for guests
- Maintain strict security procedures with credit and cash transactions
- Ensure all guest requests are actioned in a timely and efficient manner
- Create innovative ways to up-sell additional services to our guests
- Promote the hotel's facilities, services and loyalty program

**Qualifications**:
To be successful in this role, you will have:

- Previous experience in a hotel environment (preferably 5 star)
- A genuinely caring and friendly approach to guest service
- Exceptional standard of personal presentation
- Excellent interpersonal and communication skills
- Ability to think on your feet to efficiently resolve any issues that arise
- Computer skills including experience with Microsoft Office; Opera experience advantageous
- Flexibility to work a 7 day rotational roster, including weekends, public holidays and the occasionally overnight shift.

Additional Information
**What's in it for you**:

- Work in a luxury environment surrounded by the best people in the industry
- Heartist benefit card offering discounted rates in Accor properties worldwide
- Discounted parking on site
- Learning programs through our Accor Academy
- Opportunity to develop your talent and grow within your property and across the world

Do what you love, care for the world, dare to challenge the status quo **#BELIMITLESS

  • Guest Service Agent

    7 days ago

    Gold Coast, Queensland, Australia Marriott International, Inc Full time

    **Additional Information**Guest Service Agent**Job Number**25132872**Job Category**Rooms & Guest Services Operations**Location**JW Marriott Gold Coast Resort & Spa, 158 Ferny Avenue, Surfers Paradise, Queensland, Australia, 4217**Schedule**Part Time**Located Remotely?**N**Position Type** Non-Management**Guest Service Agent****About the Company****Marriott...

  • Guest Service Agent

    2 weeks ago

    Gold Coast, Queensland, Australia Imperial Hotel Gold Coast Australia Full time

    Join to apply for the Guest Service Agent role at Imperial Hotel Gold Coast Australia.Imperial Hotel Gold Coast (formerly Palazzo Versace) offers the ultimate luxury hotel experience. The hotel boasts a waterfront location, breath-taking architecture, lavish accommodation and Italian craftsmanship across the hotel. Indulge in award-winning restaurants,...

  • Guest Service Agent

    2 weeks ago

    Gold Coast, Queensland, Australia Imperial Hotel Gold Coast Australia Full time

    Join to apply for the Guest Service Agent role at Imperial Hotel Gold Coast Australia. Imperial Hotel Gold Coast (formerly Palazzo Versace) offers the ultimate luxury hotel experience. The hotel boasts a waterfront location, breath-taking architecture, lavish accommodation and Italian craftsmanship across the hotel. Indulge in award-winning restaurants,...

  • Guest Service Agent

    2 weeks ago

    Gold Coast, Queensland, Australia Dorsett Gold Coast Hotel Full time $40,000 - $60,000 per year

    Join our dynamic team as a Guest Service Agent This casual role offers flexible hours and the opportunity to deliver exceptional guest experiences in a fast-paced environment. Perfect for those seeking flexibility while gaining valuable hospitality experience.Dorsett Gold Coast is a stylish and contemporary hotel located in the vibrant heart of the Gold...

  • Guest Service Agent

    1 week ago

    Gold Coast, Queensland, Australia Marriott International, Inc Full time

    **Job Number** 24103546**Job Category** Rooms & Guest Services Operations**Location** JW Marriott Gold Coast Resort & Spa, 158 Ferny Avenue, Surfers Paradise, Queensland, Australia VIEW ON MAP**Schedule** Part-Time**Located Remotely?** N**Relocation?** N**Position Type** Non-Management**Guest Service Agent****About the Company****Marriott International**...

  • Guest Service Agent

    4 days ago

    Gold Coast, Queensland, Australia Marriott International, Inc Full time

    **Additional Information****Job Number**25118026**Job Category**Rooms & Guest Services Operations**Location**JW Marriott Gold Coast Resort & Spa, 158 Ferny Avenue, Surfers Paradise, Queensland, Australia, 4217**Schedule**Part Time**Located Remotely?**N**Position Type** Non-Management**Guest Service Agent****About the Company****Marriott International**...

  • Guest Service Agent

    6 days ago

    Gold Coast, Queensland, Australia Oscars Group Full time

    **About Us**:Oscars Group is a passionate, creative and dynamic privately owned hospitality group founded in 1986. Owned and operated by the Gravanis family for over thirty years, the group began with the acquisition of a single pub in Sydney's Inner West.Today, Oscars Group is one of the largest privately owned hospitality groups featuring an ever-expanding...

  • Guest Service Agent

    1 week ago

    Gold Coast, Queensland, Australia Southport Sharks Full time

    **What are the perks....**- Food & Beverage Discounts- Accommodation Discounts- Free Gym Membership- Free Parking**About us...**The Mantra at Sharks Hotel is located alongside Southport Sharks and central to the Gold Coast Health and Knowledge precinct, the hotel includes 120 hotel rooms and suites, two conference rooms and a rooftop bar.**About the Role...

  • Guest Service Agent

    4 days ago

    Gold Coast, Queensland, Australia Wyndham Destinations Full time

    **Put the World on Vacation**At Wyndham Destinations our mission is simple: to put the world on vacation. With a spirit of caring, creativity and fun, our teams help families and friends create memories that last a lifetime. As the world's largest vacation ownership company and part of Travel + Leisure Co., we're shaping the future of the travel...

  • Guest Service Agent

    1 week ago

    Gold Coast, Queensland, Australia Alpha Sovereign Hotel Gold Coast Full time

    OverviewWe are seeking a professional, customer-focused Guest Service Agent (GSA) to join our front office team at the Sovereign Hotel on the Gold Coast.In this role, you will be the face of our hotel, ensuring every guest receives a warm welcome and exceptional service throughout their stay.The ideal candidate will have previous hotel or accommodation...