Solution Designer

Westpac Group has a rich heritage and offers employees a multitude of opportunities. We aim to attract the best people inside and outside of the business - building an organisation where the best talent thrives.

The Westpac Group has a complex Information Technology environment that needs to deliver to the rapidly changing needs of our customers and employees, the ever-evolving IT landscape, and the Group's regulatory and statutory requirements. In GroupTech we're striving to be game-changing technologists, shaping the future of banking.

**How will I help?**

An exciting opportunity is available for a Solution Designer within the Service Management Platform team in Group Technology. You can work flexibly while training to upskill on new tools and technologies.

The role will be responsible for the solution architecture or high-level designs on our ServiceNow platform. In addition, the Solution Design function plays an important role in providing consultative leadership to the Platform, ensuring that the solution designs align to business strategy and governance decisions.

Your key responsibilities may include:

- Providing Solution Design controls and analysing impacts for new requirements.
- Creating and maintaining a detailed view of existing designs.
- Providing leadership & participating in implementing new requirements on the ServiceNow platform.
- Leading alignment of end-to-end design and ensuring that it meets business requirements including technical good practices, policies, and procedures.
- Contributing to governance processes and staying current on ServiceNow products and applicable integration technologies.
- Supporting IT estimations process and assist in delivery of IT costings for solutions.
- Investigating and recommending opportunities to drive continuous improvement.
- Using Agile principles, techniques and processes and actively promote their use to influence work approach and value creation.

**What's in it for me?**

You will play an important and significant part in the future of a business that has been around for 200 years. Our vision is to become one of the world's great service companies. So, we will back you in the development of your career, with internal career prospects and flexible working. You will also be backed by a fantastic team of people in a can-do, supportive structure.

**What do I need?**

To be successful in this role, you will have demonstrated experience in Solution Design of ServiceNow platform, ideally with additional exposure to BCM and IRM/GRC modules. In addition to this, your skills may also include:

- Sound understanding of business strategy and policies that govern the ServiceNow platform.
- Ability to gather requirements, run workshops and present key findings to key stakeholders succinctly.
- Knowledge in solution architecture, system design and contemporary IT practices.
- Comprehension of and the ability to communicate and implement the ServiceNow CSDM.
- Being self-managed and able to mentor junior members in the team.

Any exposure to Enterprise Security and Architecture, IT Service Management, ServiceNow Application Development and ITIL CMDB model implementation would be advantageous.

**What's it like to work there?**

As well as competitive remuneration and a great culture, joining the Westpac family means you will get some of the best banking, wealth, and insurance benefits in the market.

We back our employees by helping them work towards industry-recognised qualifications, using online learning, training modules and career planning tools for you to grow with us. We will even pay you to do volunteer or community work.

We aim to provide one big, supportive team of people working to achieve our purpose of creating better futures together. As an equal opportunity employer, we're proud to have created a culture and work environment that values diversity and flexibility - and champions inclusion.

**How do I Apply?**

**Do you need reasonable adjustments during the recruitment process?**

At Westpac we are committed to providing a supportive culture and creating inclusive and accessible workplaces, branches, products and services for our customers, employees, and community.