Programs Administrator

Join a "for purpose" disability & aged care company in a growing industry
- Multiple opportunities with flexible shifts to suit your lifestyle
- Ongoing career development and training opportunities

**Who we are**

Our mission is to provide skilled and trusted in-home care and support services that add value, meaning and dignity to the lives of others.

We enable our people to provide the best possible care to our clients by continuously investing in

their learning, development, and wellbeing.

We are committed to developing a culture that lives by the Simply Helping Gippsland South & West values**:Compassion**, **Communication**, **Reliability**, and **Trust**.

**Your role**

As a Programs Administrator with Simply Helping Gippsland South & West, you will be responsible for ensuring all records for all funded programs are complete, accurate and up-to-date, meeting legislative and regulatory requirements. The specific responsibilities and duties listed in this document may be revised in future.

You will be a permanent full-time member of the Programs team, supported by the Programs Team Leaders.

**How you will make an impact**
- Be first point of contact for TAC and Workcover service users and/or their nominees and support coordinators, requesting services.
- Handle general enquiries about TAC and Workcover services, including clarifying specific account information and/or rostering queries from internal and external departments
- Liaise with and ensure clear communication across all stakeholders.
- Generate, complete, and update service agreements, support delivery plans, service booking forms and other associated paperwork for TAC and Workcover service users.
- Receive requests for services from service users, representatives and/or their support coordinators, and collaborate with the Services and Programs Team Leaders to implement and action appropriate support.
- Collaborate and assist with Simply Helping Case Managers to action requests and tasks related to Simply Helping service users.
- Investigate general issues and complaints that arise by communicating with related parties involved, such as support workers, support coordinators, and other program service users and/or their representatives.
- Comply with Simply Helping Gippsland South & West Policies and Procedures as applicable to your role
- Other duties as required by the business

**Who you work with**
- Our people leaders, our employees, and your colleagues in the Programs team
- Government & community organisations, health professionals, family, friends, and carers

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**What we are looking for**
- Able to build strong rapport and develop positive working relationships with participants and stakeholders (both internal and external)
- Strong attention to detail
- Time management skills and ability to maintain a fast pace
- Capacity to solve problems independently and use initiative
- Strong organisation and prioritisation skills
- Ability to multi-task and manage competing priorities
- Commitment to the rights of people with disabilities to live dignified lives
- Able to accept responsibility and work as part of a team
- Patient, flexible, understanding, supportive and caring nature
- Strong written and verbal communication skills
- Proficiency in MS Office, Outlook and a confidence to navigate new systems
- Valid driver's licence

**Desirable, however not essential**
- Experience working within the disability or health care sectors
- Certificate IV in Business or equivalent
- Access to a comprehensively insured vehicle

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**We are deeply committed to keeping our clients safe and so we require all Simply Helping Gippsland South & West people to hold**
- Proof of working rights in Australia
- NDIS Worker Screening Clearance issued in the State of Victoria
- Employee Working with Children Check card issued in the State of Victoria
- National Police Check
- Full COVID vaccinations
- Influenza (flu) vaccination