Head Concierge

2 weeks ago

Perth, Western Australia Light Years Full time

Location
- Perth
- Role type
- Full time

***NEW VENUE OPENING EARLY 2025 IN PERTH - CURRENTLY TAKING APPLICATIONS AND EXPRESSIONS OF INTEREST.**

**THE VENUE**:
Before Byron Bay became a dining destination, there was Light Years. Tucked in an intimate space in the centre of town, the modern Asian restaurant became a fast favourite for its playful approach to hospitality, a modern Asian dining experience that offers delicious share-style food, unique cocktails, and friendly wait staff.

Since it first opened back in 2017, the stalwart of the beach town's dining scene has become something of a phenomenon, spawning outposts in Noosa, Burleigh Heads and Newcastle. And in late 2022, Light Years Byron Bay packed up and opened its second iteration in a brand new, larger space - an evolved, grown-up version.

Fast forward to 2025, and it's time for Light Years to spread its flavour powered wings to Western Australia. A prime Perth CBD location, situated within a stylish iconic heritage building on William Street, Light Years Perth will be the biggest (boldest) venture yet. This two-hundred-seater venue will showcase laneway dining, private dining and a stunning centralised bar for a good dose of good-time vibes

We are ready for YOU to join this exciting opening and embrace a collaborative, fun environment and excellent team culture.

**Position Overview**:
As Head Concierge you will support the management team and play an integral role within the daily operations. The Head Concierge will be a fun, charismatic, energetic ambassador at the heartbeat of the venue, ensuring service standards are maintained, customers are taken care of, and everything runs like clockwork. You'll be responsible for overseeing bookings, customer preferences, function enquiries and assisting with KPIs, training, and ensuring excellent customer service.

**Key Responsibilities**:

- Act as the first point of contact for guests, handling all inquiries professionally.
- Manage reservations across multiple platforms and ensure smooth coordination.
- Maintain a deep understanding of guest preferences and ensure a personalised experience.
- Handle guest feedback and resolve any issues with care and efficiency.
- Assist with staff training to ensure high service standards.
- Support the Venue Manager with operational tasks and staff coordination.

**About You**:

- Previous experience in a guest-facing role in a busy, high-volume venue.
- Strong communication and interpersonal skills.
- Energetic, approachable, and passionate about exceptional service.
- Ability to multitask and handle pressure while maintaining a positive attitude.
- Keen attention to detail and organisational skills.

**Benefits**:

- Competitive salary + tips + KPI bonuses.
- Career development and growth opportunities.
- A supportive, fun, and collaborative team culture.

If you're ready to join a fast-growing, iconic brand with a focus on fun, innovation, and great vibes, we'd love to meet you

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