Revenue Officer Sundry Debtors

To participate as a member of the Finance Branch in delivering exceptional customer services
and maintaining sound accounting systems and records.

**RELATIONSHIPS**

**Reports to**:Position Title**:Program Leader Revenue

**Report to**:Position Number** **P00529

**Staff Responsibility**:Nil

**Key Internal Relationships**:
**Key External Relationships**:
**KEY RESPONSIBILITIES -**

Invoices are to be issued on a timely basis for a wide range of Council services. Invoices
must be accurate in terms of amount, tax calculations and costing to the appropriate
ledgers including appropriate documentation.
- Account statements are to be issued on a monthly basis ensuring accuracy of
information.
- Liaise with the Cashier to ensure incoming remittances are accurately allocated to
appropriate debtor accounts and offset against relevant invoices.
- Monthly reconciliation of the Outstanding Balances and Payment Reports to the Debtors
Control ledgers.
- Ensure outstanding balance reports prepared on a monthly basis and distributed to
sections.

1 Generation/creation of new trade accounts. Completion of appropriate documentation
including trade reference checks, sign off by Revenue Coordinator, administration fee
and letter of advice to client.
- All credit notes, journals and other account adjustments are to be processed on a timely
basis ensuring relevant audit requirements are adhered to for any amendments. In most
instances, the internal customer who has requested the original invoice must authorise
any adjustments to the account.
- Ensure all credit balances are investigated with appropriate refunds or adjustments being
processed.
- Initiate and monitor recovery action for accounts in excess of Council's trading terms in
accordance with Council's Debt Recovery Policy.
to ensure satisfactory outcomes for each situation. This will also involve the negotiation
of payment arrangements for debtors experiencing difficulties meeting payment due
dates including special consideration/hardship processing.
- Police all payment arrangements by monitoring payments received on a daily basis and
following up those customers in breach of their arrangements.
- Ensure all month end requirements associated with the sundry debtors' ledger are
fulfilled.
- Fulfill the administrative duties, including records management, associated with the
position.
- Cashiering as required and general rates administration including Section 603
Certificates, Names & Address updates.
- Participate as a part of the Revenue Team in supplying advice and information to
Ratepayers and other Council customers in regards to Council rates and other relevant
policies or legislation.
- Contribute to help Council deliver its sustainability goals.

**Guiding Principles
- **

We act as one organisation responding to the changing needs of our community
while protecting and enhancing our World Heritage environment
- We are strategy led, driven by our Community Strategic Plan with clear priorities and
focus
- We are service focused we continuously improve service provision and provide
excellent customer service
- We collaborate and work together to achieve our outcomes
- We ensure safety and well-being is at the centre of our organisation, operations and
culture for our employees, our community and our environment
- We are a socially, environmentally and financially sustainable organisation, living
within our means, ensuring best value resource allocation

These Guidelines complement the Council's adopted Values of: Work Together; Work
Safe Home safe; Service Excellence; Value for Money; Trust and Respect; and,
Supporting Community

2

**Workplace Health & Safety**

Ensure compliance with WHS obligations and responsibilities as outlined in Councils policies
and procedures and under the relevant WHS legislation. These include but are not limited to:
identifying potentially unsafe situations or work practices and notifying your Supervisor or
Manager (or the Health, Safety Manager/Area Safety Representative); never performing a
task that you believe is dangerous or for which you do not have the experience, or have not
received appropriate instructions and training or where the correct equipment to carry out the
task safely is not available; always work in a safe manner and in accordance with safety
instructions, where applicable; use the work equipment supplied for the job, in accordance
with the manufacturer's instructions), and any personal protective equipment, which the
Council deems necessary and has provided; be safety aware and report any actions to your
line manager which will assist the Council to meet its legal workplace health and safety
obligations.

You have the right to cease or direct cessation of unsafe work. In addition you are required at
all times to comply with Councils Asbestos Management Plan and Policy.

**COMMUNICATION**

Communication with Council's sundry debtors and relevant internal contacts is a major
component of this position. The