Pricing Discretion Officer Retail Banking Multiple Locations

2 days ago

Bendigo, Victoria, Australia Bendigo & Adelaide Bank Full time

**Applications close**: Friday 17th January 2025.

We've never been 'just a bank'. Just like you should never be 'just an employee'. We're united in our belief that in banking, better can be bigger, and together we're making it happen.

**It starts here. With Bendigo Bankand you.**:
In Retail Banking, our customers are at the heart of everything we do. This is a pivotal role that supports our dedication to being Australia's most customer connected bank by delivering exceptional pricing decisions that align with both customer and business needs.

As a key member of the team, the Pricing Discretion Officer will be responsible for meticulously reviewing all pricing requests related to both customer acquisition and retention, offering insights into pricing trends, market conditions and exercising delegated authority to approve pricing reductions while adhering to policy.

**Key responsibilities**:

- You will work closely with our customer facing teams to deliver consistency across pricing decisions while considering market conditions and competitor pricing.
- You will make impactful decisions and provide expert guidance for pricing requests, leveraging insights into pricing trends and customer needs.
- You will collaborate with your team, internal stakeholders, and broader retail network, to deliver fast customer outcomes.

This is a Permanent, Full-time position. We prioritise our people with a hybrid model that currently includes a minimum of 40% per week in a **Head Office**, increasing to 60% as of July 2025. Working hours are 8:30am - 5:00pm Monday to Friday.

**What you'll bring to the role**

To succeed in this role, we'd love you to have:

- Extensive customer service experience with strong relationship building skills
- A positive mindset, as well as a proactive approach to learning and a flexible attitude toward change, embracing new challenges with enthusiasm
- Exceptional written and verbal communication skills with the ability to articulate information
- A passion for delivering exceptional customer/stakeholder experiences and making informed, data-driven decisions
- Banking and Finance industry experience is preferred

**So, why work with us?**
- **Want big impact that matters?**Here, you'll know your work directly benefits the customers and communities we all serve.
- **Want to be more than just a number?**Join a team that truly values you - and that gets more and more diverse every day.
- **Want career opportunity AND flexibility?**Achieve both here, where we know that balance and progression go hand in hand.

You'll also get access to a great range of benefits, including:

- Hybrid work? Our flexible work options are designed to suit your life.
- Health and wellbeing support, including discounted gym memberships, private health insurance options, and our Employee Assistance Program (EAP) for you and your immediate family members.

We're making _better_, bigger. And we'll get there with you.

Could you be our newest Pricing expert? Now's the time to set your sights even higher - on the future you and the future career you deserve.

**Still in two minds?**

**Applications close**: Friday 17th January 2025.

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