Assistant Relationship Manager

**About the Role**
As an Assistant Relationship Manager you will assist the Private Banker by providing them with continuous support in acquiring new business and managing their existing client base. The role predominantly involves taking ownership of end to end residential loan process including deal structure, credit approval and workflow management through to settlement. This includes determining loan serviceability, preparing credit submissions including credit checks and associated administration tasks, preparation of loan documentation and pre-settlement requirements, and supporting the team to achieve set targets.

Some of your key duties and responsibilities will include the following:

- Managing loan process from Application stage to Settlement
- Preparing Credit submissions including income calculation and servicing with a high degree of accuracy
- Performing all relevant client checks including AML, Equifax reports, Valuations
- Liaising with internal stakeholders as well as clients, accountants, solicitors and relevant 3rd parties as necessary
- Assisting with multiple product distribution including account and credit card opening
- Providing exceptional customer service and monitoring ongoing needs of existing client base
- Undertaking additional duties as advised by the Relationship Manager or Team Leader

**About you**
You will be responsible for liaising with clients with exceptional communication skills and the ability to establish and maintain strong working relationships with both internal and external stakeholders.
- Previous banking experience or broker support experience assisting specifically with residential lending deals
- A deep understanding of ;residential lending products
- Strong interpersonal skills with the ability to negotiate and influence
- High attention to detail and the ability to prioritise competing deadlines in a fast paced environment
- Outcome orientated with a customer centric mindset
- Ability to review financials and understand complex lending structures is advantageous

Above all else, you will be a self-directed, motivated team player who is skilled at managing their time and workload while supporting a high performing Private Banker.

**About Us**
BOQ Specialist is the specialist Private Banking division of Bank of Queensland, delivering distinctive banking solutions to niche market segments within healthcare. Our focus, experience and dedication to our clients have enabled us to become experts in a number of professional niches and our approach is characterised by responsive personal service, unconventional thinking, and an ability to be nimble, flexible and innovative.

Committed to an inclusive and diverse culture where differences are embraced, we are passionate about providing opportunities for you to develop your career as we continuously adapt and deliver in a transformational and collaborative environment with a strong focus on community.

**Our Benefits**
- Flexible working arrangements
- Discounted financial products
- Salary sacrificing options
- Paid parental leave
- Paid volunteer days
- Purchase annual leave
- BUPA Corporate Plan
- Mentoring and leadership programs
- Employee Assistance Program (EAP)
- Gym, shopping, technology and travel offers

**How to Apply**

The Bank of Queensland is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander people are encouraged to apply.

If you are successful for a role with the Bank of Queensland, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to: identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, and bankruptcy checks

Job Reference: BOQ01425