Ux Researcher

Want to do the best work of your life? Make your mark at Europe's leading entertainment brand. Our people make Sky a truly exciting and inclusive place to work - a place where you can be yourself and let your skills shine.

Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.

"This role is an exciting opportunity to join Sky and work within the Customer Service Group Digital Team. We spend every day creating great customer experiences to help Sky customers manage their account and answer any questions relating to their Sky products." - Senior Principal Designer

What you'll do:
The UX Researcher will be embedded within the Design team and work alongside Product Owners and analysts to ensure that everything we deliver is focused on a clear understanding of users' needs and goals. They will help define how user research is integrated into all phases of a project, from discovery to evaluation, and will be actively involved in advocating the role and importance of a user-centred approach to design and development.

**Responsibilities**:

- Plan and implement user research strategies.
- Conduct and evaluate qualitative and quantitative research, across a diverse set of research tools e.g., focus groups, surveys, usability testing, card sorting, ethnographic methods
- Mentor and coach other team members.
- Advocate a research culture and a user-centered approach to design.

What you'll bring:

- Previous experience in a mid to large company or digital agency.
- Ability to perform research-related tasks i.e., running, planning, evaluating, and iterating.
- Ability to translate business requests into actionable, clear, and answerable research questions.
- Excellent presentation skills.
- Excellent collaboration skills, and proven experience in helping to make strategic decisions during product development.
- (Optional) Bachelor's degree (or equivalent) in a human-related fields e.g., Psychology, HCI.

Customer Service Group

In our Customer Service Group Team, we aim to offer the best customer service through our amazing people. Whether you're a frontline colleague speaking to a customer, or one of brilliant support people, you'll have the passion for creating great experiences for our people and our customers. We help connect our customers to the products and entertainment that they love, and as part of our fast-paced team, no two days are the same.

The Rewards:
There's a reason people can't stop talking about #LifeAtSky. Our great range of rewards really are something special, here are just a few:

- Sky Q, for the TV you love all in one place
- A generous pension package
- Private healthcare
- Discounted mobile and broadband
- Access a wide range of exclusive Sky VIP rewards and experiences

How you'll work:
We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home.

We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process.

Your office base:
Inclusion:
We take pride in our approach to diversity and inclusion: we've been recognised by The Times and Stonewall for this, and we've committed £30million to support the fight against racial injustice. We've also set ambitious targets for increasing ethnic diversity and representation throughout our organisation.

At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working.

Why wait?

To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about.

Why wait?

To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about.