Manager - Therapy Services

**Job Type**:
Therapy Services (Allied Health)
**Hours**:
Full Time
**Location**:
Brisbane, QLD
Join a supportive and inclusive team within a leading NFP organisation dedicated to making a difference
Drive innovation and continuous improvement in a role that values your leadership and
expertise
Lead a dynamic team committed to delivering high-quality clinical services across Australia
About Us
Deaf Connect is the largest, whole-of-life service provider and social impact organisation for Deaf, deafblind and hard of hearing Australians. We stand with the Deaf community to build capacity and influence social change while paying respect to history, culture and language.
Our organisational values of Heart, Courage, and Discovery stand with the Deaf community to build capacity and influence social change while paying respect to history, culture, and language.
**We offer an attractive benefits program including**:
Salary packaging, enabling you to make huge savings on tax and maximise your pay
Flexibility regarding working arrangements
Discount membership to gyms and facilities throughout Australia
Free annual flu vaccinations
Free comprehensive online learning portal
Free financial wellness support through our default super fund
About The Role
Deaf Connect is seeking a Manager to
lead and manage the activities of the Therapy Services division, ensuring the consistent delivery of high-quality clinical services across Australia.
This role will oversee day-to-day operations, ensuring excellence in clinical service provision while directly supporting the General Manager, Therapy and Family Services through comprehensive reporting and administrative oversight.
This role will be responsible for building and maintaining relationships with key stakeholders to drive income growth and ensure the financial sustainability of the therapy division.
Additionally, the role involves identifying and implementing improvements in workforce and service onboarding processes, including recruitment, inductions, and risk assessments, to streamline operations within the therapy division. A key aspect of this role involves actively promoting therapy services within the organisation and to external stakeholders to build awareness and foster partnerships.
**Main responsibilities of the role include**:
**Leadership**:
Provide leadership, coaching, and mentoring to the Allied Health Team Leads and Clinical Managers to support the oversight of day-to-day workforce and service delivery operations and projects.
Recruitment
Oversee and manage recruitment, onboarding, and induction activities for new hires and student placements.
**Staff Training & Development**:
Coordinate onboarding and facilitate ongoing training and professional development, ensuring KPIs are met.
**Continuous Improvement**:
Provide input into workplace innovation and improvements, focusing on the growth and development of scalable systems and processes across the service.
**Day-to-day operations**:
Develop, maintain and enhance the operational model for the Therapy team, including:
Monitoring client satisfaction,
Ensuring adherence to clinical best, practices,
Attraction of clients to Deaf Connect services.
**Quality Assurance**:
Ensure all clinical and allied health staff provide up-to-date professional registration information, mitigating risk where required.
About You
Proven leadership and team management experience, particularly within a clinical or allied health setting, with the ability to mentor, coach, and develop team members.
Strong operational management skills, including experience in managing day-to-day operations and effectively handling service demand and staffing needs.
Demonstrated commitment to delivering high-quality, client-focused services, with a strong understanding of clinical best practices.
Strong interpersonal and communication skills.
You should also let us know if you have these other great skills:
Evidence of ongoing education/professional development relevant to deafness
Ability to manage and prioritise a case load, meeting timelines in a responsive manner by adjusting priorities according to changing needs and urgent matters
Experience in Auslan highly regarded.

A Cover Letter outlining how your skills and experience meet the position requirements as outlined in the position description (no more than 1.5 pages)
An up-to-date resume including your name, contact details, employment history and qualifications.
If you have further questions about the role, you can contact our friendly People and Culture team on