Helpdesk Level 1 Support

6 days ago

Brisbane, Queensland, Australia Hudson Australia Full time

This pay rate is inclusive of mandatory 25% casual loading

Our client is a large state government department seeking a IT Customer personal to provides essential level 1 IT support. We are the first point of contact for technical requests, covering a wide range of software, hardware, and in-house systems. Our goal is to deliver effective problem resolution and ensure customer satisfaction.

Initial 12 month contract, working in Brisbane CBD

**Position Overview**:
We are looking for an ICT Helpdesk Support Officer Level 1 to:

- **Handle Requests**: Log and manage first-level technical support requests.
- **Resolve Issues**: Provide information for problem resolution and allocate unresolved calls.
- **Educate Users**: Perform initial problem assessments and educate end users.
- **Maintain Knowledge Base**: Document and update known errors and fixes.
- **Communicate**: Provide status updates and feedback to customers and team members.
- **Organize Workload**: Ensure quality client services and meet deadlines.
- **Contribute**: Support the development and implementation of Service Centre projects and improve operational procedures.

**Desirable Attributes**:

- Experience with Microsoft platforms
- Familiarity with Active Directory
- Basic troubleshooting skills
- Excellent customer service

  • Level 1 Helpdesk Support- Ict

    6 days ago

    Brisbane, Queensland, Australia Grit Talent Consulting Full time

    We are looking for a Level 1 Helpdesk Support to act as the routine contact point, receiving and handling requests and provide level 1 IT support. You will be resolving specific customer problems through effective questioning, negotiation and conflict management to ensure customer satisfaction and a quality service is provided to the clients. This is a...

  • Helpdesk / Level 1 Support

    1 week ago

    Brisbane, Queensland, Australia Hudson Australia Full time

    As an ICT Helpdesk Support Officer Level 1, you will play a pivotal role in providing first-level technical support to our end users. You will utilise your IT expertise to troubleshoot and resolve issues promptly, contributing to a high-quality service delivery model.Must be based in Brisbane with full work rights in Australia.**Key Responsibilities**:-...

  • Helpdesk Level 1-2

    6 days ago

    Brisbane, Queensland, Australia Peoplein Full time

    Great career growth opportunities- Join a hugely successful, growing ASX-listed company- Brand new, contemporary office located in the Fortitude Valley**Who are we?**We are PeopleIN - Australia's largest ASX listed family of staffing brands. We have an unrelenting drive to grow the most successful Australian-founded Workforce Solutions firm, everWorking...

  • Ict Helpdesk Support Officer Level 1

    1 week ago

    Brisbane, Queensland, Australia Exclaim It Pty Ltd Full time

    **Related jobs**:We are sorry, but there are currently no jobs to show.- Location: Brisbane, Queensland- Type: Contract- Job #14933**About the role**:A rewarding opportunity for a Level 1 Helpdesk Support Officer that provides an initial point of resolution, for technical requests in a wide range of software, hardware, in-house products and services utilised...

  • Level 1 IT Support Specialist

    2 weeks ago

    Brisbane, Queensland, Australia beBeeSupport Full time $58,500 - $76,500

    Job Opportunity: Level 1 IT Support SpecialistWe are seeking a highly motivated and energetic IT professional to join our team as a Level 1 IT Support Specialist. In this role, you will be responsible for providing technical support to our clients via phone, email, and on-site visits.As a Level 1 IT Support Specialist, you will be the primary point of...

  • Helpdesk Support

    7 days ago

    Brisbane, Queensland, Australia Robert Half Full time

    To join a large organization that values developing their staff's careers, offers WFH flexibility, has a cool and modern office, paid certifications**The Company**We have partnered with an enterprise level organization withing the professional services space. Due to expansion, they are looking for a skilled Helpdesk Support Officer to join their Brisbane...

  • Level 1

    1 week ago

    Brisbane, Queensland, Australia Peoplein Full time

    Join an ASX-listed Company- Join a fun and collaborative team- Flexible WFH arrangements**_Who are we?_**We are PeopleIN. We are the largest ASX-listed workforce management and staffing company in Australia and New Zealand.At PeopleIN, we exist to make an extraordinary impact by harnessing the talent in people. Connecting more than 10,000 Aussies with new...

  • It Helpdesk Administrator

    7 days ago

    Brisbane, Queensland, Australia Rheinmetall Full time

    OverviewJoin to apply for the IT Helpdesk Administrator role at Rheinmetall.About the TeamCome join our wonderful IT Helpdesk team based in Redbank.We provide support to all aspects of the RDA business, and no two days are ever the same.About The RoleThe IT Helpdesk Administrator will be the first line of support for the Rheinmetall Defence Australia team to...

  • IT Helpdesk Administrator

    2 weeks ago

    Brisbane, Queensland, Australia Rheinmetall Full time

    OverviewJoin to apply for the IT Helpdesk Administrator role at Rheinmetall.About the TeamCome join our wonderful IT Helpdesk team based in Redbank. We provide support to all aspects of the RDA business, and no two days are ever the same.About The RoleThe IT Helpdesk Administrator will be the first line of support for the Rheinmetall Defence Australia team...

  • IT Helpdesk Administrator

    2 weeks ago

    Brisbane, Queensland, Australia Rheinmetall Full time

    OverviewJoin to apply for the IT Helpdesk Administrator role at Rheinmetall.About the TeamCome join our wonderful IT Helpdesk team based in Redbank. We provide support to all aspects of the RDA business, and no two days are ever the same.About The RoleThe IT Helpdesk Administrator will be the first line of support for the Rheinmetall Defence Australia team...