Guest Services Agent

21 hours ago

Adelaide, South Australia Sofitel Adelaide Full time

Company Description

We are "relentlessly guest obsessed" Sofitel Adelaide. Everything we do, we do to help our guest feel welcome and our Ambassadors feel valued.

Positioned in the heart of Adelaide, just footsteps from the River Torrens and Light Square, the property is surrounded by the city's historic treasures and contemporary icons. Sofitel Adelaide links Adelaide's modern joie de vivre with classic French Bordelais art de vivre to articulate an enriched experience of captivating refinement.

**Job Description**:
First impressions are everything As a Guest Service Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

What you will be doing:

- Greet, check-in, respond to requests and settle accounts while providing exceptional service
- Take initiative to add a personalised experience
- Proudly promote the hotel facilities, looking for opportunities to enhance a guest's stay through up-selling
- Maintain presence in the lobby as an ambassador of the property and brand, offering exceptional service to the guests
- Provide detailed and personalised information on Adelaide and surrounds

**Qualifications**:

- Service focused personality is essential; experience is an asset
- Prior experience working with Opera or a related system
- Full South Australian driver's license is a must; confident driving both automatic and manual cars
- Fluency in English language, both written and verbal; additional languages are an asset
- Full Australian working rights, no restriction on hours
- Full availability, any day of the week

Additional Information

What is in it for you:

- Employee benefit card offering discounted accommodation and food & beverage discounts in Accor properties worldwide
- Family & Friends accommodation discounts
- Fully laundered uniform provided
- Learning programs through our Academies
- Opportunities to develop your talent and grow within our property and across the world
- Ability to make a difference through our corporate social responsibility activities

Our commitment to Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Everyone has a story and we want the Real Deal

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS

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