Guest Services Agent

We're on a mission to bring new and uplifting experiences to our guests, transforming flying from simply 'nice', to something wonderful.

Like any good mission, this one starts with our people.

Which is why we encourage our team to embody the fun, laid back, authentic spirit we've become famous for. Because when they're free to be themselves, they're better able to own their personal responsibilities and go the extra mile to help our guests.

Job OverviewWork type:

Part Time

Location:Job type:

Customer Service

Guest Services Agent

Hello. We're Virgin Australia, and we're looking for Guest Services Agents to join our team in Brisbane Airport.

We're the airline that's always done things a little different. We go the extra mile, in the air and on the ground, to create authentic experiences that put our guests firmly at the heart of everything we do. And we need you (and your vibe) to help make our guests' time at the airport, before and after their journey, truly exceptional.

You might not have thought about working at the airport in Guest Services, but if you've worked in roles where people are your core, such as customer service, as a carer or nurse, in a hotel or as a retail assistant, for example, then your experience is suitable for joining our Guest Services team. You might also be planning a long career in aviation, and this could be the perfect entry point for you.

Who we're looking for

Problem-solving experts who get their joy from helping people. People who believe that no detail is too small. Confident and helpful communicators. Bright, brilliant faces who show their best to the world. You'll be the first face our guests see, so it's important that you're naturally caring and empathetic as you'll be ambassadors for everything that makes Virgin Australia great.

What you'll be doing

You'll be helping our guests when they arrive at the airport, checking them in and making sure all their documentation is correct. You'll rebook flights and provide support them through flight disruptions and cancellations. Unaccompanied kids and guests with disabilities, with your help, will have an easy, wonderful experience. At the gate, you'll help board flights and complete other arrival and departure tasks – including some time in the spotlight doing service announcements for our guests.

You'll be great in this role if you…

• Are at least 18 years of age
• Are an Australian Citizen or Permanent Resident
• Have had at least 3 years of previous employment in part time or full-time hours – in roles that focus on caring for people/customers
• Are happy working in a high-pressure environment
• Have transport to and from the airport, even at hours when public transport is not operating
• Can work a rotating shift roster (including early starts, late finishes, weekends, public holidays and peak periods).
• Are comfortable being around cats and dogs who may travel with us from time to time

What you'll get from us

We're committed to looking after you, with some of the best benefits and conditions in the industry – including (but not limited to):

• Free counselling and access to a wellbeing app to support your physical, mental, social and financial health
• Free onsite physio
• Generous annual leave
• Discounted flights for you and your loved ones (including $1000 worth of travel credits per year)
• Discounts on travel insurance, Virgin Australia Lounge membership, car hire, accommodation and experiences worldwide
• Access to the 'Virgin Family' platform, connecting you with staff-only special offers with Virgin brands around the world
• Hospitality, retail, technology, beauty services and wellness discounts
• Extensive training from the industry's best
• Career progression opportunities
• Full uniform and staff parking
• And a lot more…

When everyone is included, everyone wins

We're all individuals. And we love that. That's why we encourage applications from Indigenous Australians, people with disability, those from diverse cultural backgrounds, our friends in the LGBTQIA+ community, and anyone else who wants to join our family.

Ready to apply?

We're ready to hear from you. Apply now.

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