Customer Service Team Member

1 day ago

Brisbane, Queensland, Australia The Good Guys Full time

Overview
Join to apply for the Customer Service Team Member role at The Good Guys
Reporting to the Customer Service Manager, the Customer Service Team Member is an integral member of our customer facing team and will effectively deliver store operations activities in support of a sales focused culture and profitable sales growth.
Key Responsibilities
Deliver effective store administration in line with standard procedures, including:
Cash handling and banking integrity
Tendering transactions
Store multi-channel fulfilment and stock integrity
Telephone management and enquiries
Marketing and promotional activity
Contribute to financial performance through effective inventory management and management of controllable expenses.
Manage all sales channel fulfillment in line with procedures.
Work collaboratively as part of a team in delivering a consistent positive store and channel experience for the customer and effectively resolve customer complaints and queries as required.
Contribute to The Good Guys brand and store experience through quality merchandising, in-store marketing and presentation.
Continuously improve sales skills and product knowledge through available online platforms and active participation in other development opportunities.
Qualifications
Customer Focus - Does everything through eyes of the customer.
Drives Results - Consistently achieves results, even under tough circumstances.
Demonstrate Self-Awareness - Uses feedback and reflection to gain insight into personal strengths and weaknesses.
Additional Information
If you are interested in this exciting opportunity with us, please click apply and upload your CV.
All applications are strictly confidential.
The Good Guys is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion.
If this opportunity excites you (even if you feel that you don't meet 100% of the criteria) – please don't hesitate to apply
Company
Great careers start at The Good Guys – begin your journey with us today.
Seniority level
Entry level
Employment type
Temporary
Job function
Other
Industries
Retail
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