Customer Service Team Member

7 days ago

Brisbane, Queensland, Australia Assetlink Full time

**About Assetlink**:
Established in 1993, Assetlink is an Australian owned facilities services provider with over 2,500 people serving over 1200 customers nationwide. Specialising in the provision of standalone cleaning and security services or a tailored integrated solution, Assetlink support businesses to manage their assets and operations in the commercial, retail, aviation, health & aged care and mining sectors.

**About the Role**:
We are seeking a dedicated and enthusiastic **Concierge** team member to join our team, based at our clients site in the heart of Brisbane CBD. The core function of this role is to create an exceptional experience for team members, members, board, executives, and guests by supporting events, community activations, tech hubs, and facilities. You will play a crucial role in ensuring our client's Hubs function optimally and are fit for purpose, keeping members' best interests at the heart of service delivery. This role is **Full Time, Monday to Friday from 8am-4pm**.

**Key Responsibilities**:

- Manage front of house services, including meeting room bookings, catering requests, and concierge supplies.
- Handle courier requests, deliveries, and mail distribution efficiently.
- Support events with layout, setup, and breakdown activities, ensuring seamless execution.
- Assist with onboarding and offboarding activities, including building inductions and access card management.
- Maintain high standards of customer service and satisfaction through effective communication and problem-solving.
- Maintain and manage inventory of office supplies/uniform, ensuring stock levels are adequate and reorder as necessary.
- Assist in the implementation and communication of emergency procedures, ensuring all team members and guests are informed and prepared.

**What We Are Looking For**:

- Excellent Communication Skills: Well-developed verbal and written communication skills, with the ability to interact effectively with a diverse range of people.
- Strong Interpersonal Skills: A friendly, pleasant, and outgoing demeanour, with the ability to build positive relationships and handle difficult situations diplomatically.
- Attention to Detail: High level of accuracy and attention to detail in managing tasks and processes.
- Organisational Skills: Ability to manage multiple tasks efficiently and prioritize workload effectively.
- Professional Presentation: Well-groomed and professional, with excellent personal presentation skills.
- Positive Attitude: A motivated and positive approach to the role, with a willingness to support and improve processes.
- Technical Proficiency: Basic computer skills, particularly in Microsoft Word, Excel, PowerPoint, and Outlook, as well as familiarity with internal systems.

**What We Offer**:

- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
- Competitive salary and benefits package.

If you are passionate about delivering exceptional customer service and thrive in a fast-paced environment, we would love to hear from you. Please submit your resume and cover letter outlining your suitability for the role.

**_ Assetlink's Diversity Commitment_**:

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