Mobility Account Manager

1 week ago

Sydney, New South Wales, Australia Telesource, Inc. Full time

Overview
The Account Manager / Depot Specialist blends client relationship support with hands-on device preparation and shipping tasks. This role focuses on managing a specific client account while performing select depot responsibilities. The ideal candidate is an excellent communicator, highly organized, and able to balance customer-facing duties with operational workload.
Key Responsibilities
Serve as the main point of contact for assigned accounts, ensuring prompt responses and proactive communication.
Build and maintain strong relationships with clients and internal teams.
Track and manage account activities, service requests, and device orders.
Address issues, escalate when needed, and follow through to resolution.
Perform assigned depot tasks (staging, kitting, labeling, shipping).
Process returns and prepare devices for redeployment.
Maintain accurate device records and follow Proof of Delivery (POD) guidelines.
Coordinate with internal teams to meet deadlines and maintain quality.
Required Qualifications
2+ years in customer service or account management (B2B or technical service preferred).
Proven ability to manage client relationships and deliver high customer satisfaction.
Strong interpersonal, communication, and organizational skills.
Detail-oriented with the ability to manage multiple priorities.
Proficiency in Microsoft Office Suite.
Willingness to learn internal systems and processes.
Experience in telecom, wireless, or technology services.
Preferred Qualifications
Familiarity with mobile device lifecycle processes.
Understanding of carrier policies, upgrade programs, and mobile hardware.
Ability to interpret account, service, or inventory reports.
Required Capabilities
Strong relationship management skills
Ability to balance multiple priorities
Adaptable to shifting tasks
Collaborative team player
Maintains accuracy under pressure
Employment details
Employment type: Full-time
Location: Full-time in office, Cornelius, NC
Reports To: Director of Mobility Solutions
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