Member Sales

Job Category: Call Centre and Customer ServiceRemarkable people; remarkable career.Are you ready to rediscover remarkable and make a positive impact on people's lives?
At GMHBA, every day brings an opportunity to empower and support communities to live well.
Join us to be part of something meaningful and discover the remarkable benefits of working at GMHBA.GMHBA takes pride in being an Australian not-for-profit health insurance and healthcare company that truly values its members.
For a rewarding 90 years, we've been dedicated to serving the community and as a result have become one of Australia's leading regionally based private health insurers.
We live and breathe exceptional care and are dedicated to making GMHBA a remarkable place to work.
We value building connections, embrace individuality, and maintain a supportive, performing culture.
GMHBA offers a flexible workplace, a community-focused culture, and a great regional lifestyle Job Description About the roleOur remarkable Member Experience team currently has opportunities for Sales and Retention specialists to join us in permanent roles based in our Geelong office.
We are excited to be on the search for talented people to join our team and are looking forward to connecting with candidates with a diverse range of backgrounds, skills and experiences.In the Sales and Retention Specialist role, your day will include:Engaging with new and existing members via inbound and outbound campaigns to understand their needs and recommend tailored Private Health Insurance solutions.Responding to inbound enquiries from prospective members, providing product information and assisting them in selecting the right cover.Conducting outbound retention calls to engage existing members, offer support, and proactively address potential cancellations or concerns.Introducing new members to our GMHBA and Frank branded products and guiding them through the onboarding process.Participating in targeted outbound sales campaigns to attract new members and grow our customer base.Using your product knowledge and strong communication skills to build trust and ensure every member feels supported throughout their journey.Meeting and exceeding sales and retention KPIs, contributing to the team's overall success.Maintaining accurate member records and following compliance requirements in all communications.
Desired Skills and Experience About youWe are looking for people who thrive in a dynamic environment that encourages adaptability and teamwork.
These roles involve explaining complex information with an empathetic and authentic communication style, and require a self-directed, organised approach to work.Basic proficiency in Microsoft Office (or similar tools) will be important for your success however you will receive full training in the use of our customer relationship management software, so don't let a lack of experience in that space deter you from applying
What you need to knowFlexibility matters to us all therefore we encourage candidates to apply even if a full-time position may not be the best fit at this time.
We are open to discussing whether part time options are suitable, noting that you must be available to attend our team training in its entirety.These roles commence on 20 th October 2025 with four weeks full time paid training, to get you ready to connect with our members.Candidates must be available to attend one morning of an assessment centre on either Tuesday 16 th September or Wednesday 17 th SeptemberYou will work on a roster across our operational hours of 8:00 to 6:00 Monday to FridayWe can only accept applications if you have the right to work in AustraliaThe commencing base salary for this position is $67,526 per annum ($34.173 per hour) + SuperannuationWe want you at your best and will support you to get there and stay there, we offer a great range of team member benefits tailored to you including:Access to Reward and Recognition programs to acknowledge high performance in your roleOur people are eligible for a 25% discount on the total cost of their chosen GMHBA Ltd Private Health Insurance (conditions apply) and their immediate family can receive a 10% discount on GMHBA PHI if all eligibility criteria are met.Professional development support and mentoring from our experienced teamOpportunity to pursue your goals and expand your careerNetworking and career opportunities across the organisationAccess to our award-winning health and wellbeing programInitially you will work in the office full time and then after your successful probation period of six months, you will be able to apply to initiate a working from home arrangement.
After the probation period, these roles will require a minimum presence in our Geelong head office of two days per week, to ensure you have access to the coaching and support.If you believe that you would be a great fit for our team, but don't quite tick all of the boxes, we encourage you to consider applying.Submit your application online today.
Applications close Tuesday 2nd September.In submitting an application, you agree that you have read and accepted the terms and conditions of our recruitment privacy statement: Please note, candidate screening and contact may commence prior to the closing of the advertisement so get your application in as soon as possible.At GMHBA, we value a diverse and inclusive culture.
We are committed to creating a workplace where every single person feels valued and comfortable to be their true, authentic selves.
We believe that a diverse team helps us better reflect the communities we serve, brings a wider range of perspectives, and enhances the support we provide to our customers, members, and patients.
We welcome and encourage applications from people of all backgrounds, experiences, and beliefs.If you have any questions about this position or the recruitment process, please reach out to the careers team at