Workshop Supervisor

6 days ago

Perth, Western Australia Westrac Full time

**WesTrac is an equipment solutions company and one of the world's leading Caterpillar Dealerships with a rich history of supporting thousands of customers across the mining and construction industries in Australia. At WesTrac our primary focus is our people. We know that our success is the result of more than 4,000 talented people working together to achieve amazing outcomes.**

Reporting to Rebuilds Senior Supervisor, the **Workshop Supervisor Electrical** is responsible for leading the assigned shift execution team by providing guidance to team members ensuring safety, quality and efficiency are of the highest standard, resulting in high customer satisfaction.

The role is accountable for the daily management of team members, effective work order management, and ensuring high compliance to plan (schedules) to achieve WesTrac's targets of productivity (e.g., flat rate, technician productivity targets, WIP management), job quality (e.g., rework) and compliance to Caterpillar and Customer requirements at a shift level.

This is achieved by demonstrating effective leadership across the shift the supervisor is allocated, which includes WesTrac trades, non-trade persons and contractors, across all aspects of safety, oversight, training, coaching, work order management and resource and task allocation.

**Location**: Welshpool

**Roster**:8D6O & 7N7O

**To be successful the following is required**:

- Strong experience in a similar role or technical environment
- Highly developed communication skills (interpersonal, written and verbal)
- Demonstrated highly developed customer service skills with an understanding as to the importance of effective Customer Management
- Excellent organisational skills with the ability to successfully manage fluctuating workloads and prioritise accordingly
- Demonstrated analytical, problem solving and negotiation skills to enable effective resolution of issues within the workplace and/or customer disputes
- Ability to work successfully within a team and autonomously. Adaptability including the ability to perform efficiently in different environments and with diverse tasks and people
- Intermediate computer literacy skills (including Microsoft Office)

**Desirable**:

- Australian recognised Trade Certificate - Automotive electrical.
- Caterpillar Systems, Parts and Product Knowledge
- Front line Customer service roles within the mining, construction, and heavy equipment industry

**What we offer**:

- Opportunity to get a $3,000 referral bonus as part of our Recommend and Spend program
- Job security with a consistent pipeline of work
- Unrivalled training and development via The WesTrac Institute
- Family-friendly, Perth-based rostered work - Stay home every night
- Fantastic team environment and inclusive work culture
- Made for More Rewards program with discounts at retailers like Woolworths, Caltex, Apple, Crown, Qantas and many more
- Paid parental leave, discounted health insurance, income protection insurance, and salary sacrifice options

**If you are interested in taking your career to the next level with WesTrac click the 'Apply' button today**
- WesTrac is an endorsed employer for women via WORK180 - who have reviewed our policies, processes, and initiatives to certify that we are an organisation that supports diversity, inclusion and equality_

**Job#**884718

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