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Manager, Workforce Planning
2 weeks ago
Foster a culture of continuous improvement in workforce managementDrive digitisation & smarter decision-making with WFM techAttractive salary package | Energy discounts | Career growth opportunitiesReimagine workforce planning with us.We're looking for a strategic, tech-savvy leader to transform how we plan and optimise our customer operations workforce.
This is your chance to lead planning at scale - combining sharp commercial thinking with deep WFM expertise and a passion for making things work better.You'll build smarter, more adaptive planning models across our onshore and offshore teams, tapping into real-time data, modern platforms, and process automation to improve service, cost, and experience outcomes.
It's a high-impact, high-autonomy role for someone ready to lift capability, drive innovation, and shape the future of workforce planning at Alinta.About Alinta EnergyAlinta Energy is one of Australia's biggest energy retailers, generators and developers with over 1.1 million customers.
Australia's energy system is undergoing the biggest transformation in its history and we're right there with it.
We're investing in and developing large-scale renewables and storage projects as part of our ongoing effort to provide our customers with reliable, affordable and sustainable energy.
We understand that flexibility matters when considering your next role.
Let us know your requirements, and we'll carefully consider how wemight accommodate them.About the roleAs Manager, Workforce Planning & Optimisation, you'll lead the design and execution of our workforce planning strategy.
You'll modernise how we forecast, schedule, and report across operations - improving responsiveness, efficiency, and alignment.
This role spans both strategic design and operational enablement, with strong cross-functional partnerships and visibility across the business.Why you'll love working hereWe're a welcoming bunch who put our energy into being the best company we can be.
For us, this means shared respect, great communication between teams, acting on our ideas, and looking out for each other's wellbeing.
There are plenty of great perks, from flexible working to a long list of exclusive Alinta benefits.What you'll doOwn and evolve our workforce planning frameworks and practicesUse historical trends and business intelligence to build smart forecastsOptimise how we use Genesys Cloud WFM, automating and simplifying wherever possibleDeliver real-time insights and reporting to enable operational agilityInfluence resourcing models in partner/vendor arrangementsPartner with ops, digital, and transformation teams to drive planning innovationWhat you'll bring7–10 years' experience in workforce or operational planning rolesStrong grasp of WFM tools- ideally Genesys Cloud - across forecasting, scheduling & intradayProven track record modernising planning through automation, digitisation or analytics upliftConfident stakeholder manager, with strong commercial and strategic thinkingAdvanced analytical skill - Power BI, SQL, Excel or similar toolsCuriosity, drive, and a desire to create real change at scaleWhy you'll love it hereStrategic ownership + operational scopeFlexible working and a progressive, inclusive team cultureCompetitive salary, bonus, and energy discountsWork in an industry undergoing once-in-a-generation transformationPlease note this role requires full working rights within Australia.Like what you're seeing?
If you like the sound of this, and you've got experience in a similar role, we'd love to talk to you.
Come and discover better together with Alinta Energy.We are a 2025 Circle Back Initiative Employer – we commit to respond to every applicant.If your application progresses, we will need to complete background and pre-employment checks, such as immigration checks, reference checks, criminal background checks, qualification checks, and additional checks for roles related to finance.Our Diversity CommitmentAlinta Energy offers a truly diverse, safe and supportive work environment.
As an equal opportunity employer, Alinta Energy encourages applications from any qualified person, including First Nations Australians, members of the LGBTQIA+ community, people of all ages and people living with a disability.
We are also proud to be a WORK180 Endorsed Employer and we are committed to advancing women's careers.We look forward to hearing from you.Click 'Apply' to submit your application.
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