In Home Care Assessment

6 days ago

Melbourne, Victoria, Australia Doutta Galla Aged Services Full time

The In Home Care Assessment & Services Coordination Officer is responsible for assessment, care planning and service coordination for clients receiving home care services under Commonwealth Home Support Program and brokerage agreements.

This will be a full time fixed term contract position for 22 weeks, based at our corporate support office in Footscray and reporting to the In Home Care Operations and Business Development Manager.

**What will you be doing?**
- Actively manage initial enquiries from new clients and provide information on service offering and pricing
- Conduct Initial Assessments ensuring that all required documentation is completed, signed and uploaded into client management system
- In partnership with the older person develop client centred Care Plans for each client taking into account their specific care needs, goals and preferences
- Engage with all staff through regular communication and supervision
- Provide guidance and support to Domestic Assistants and In Home Services Coordinator
- In conjunction with the In Home Care Services Operations and Business Development Manager and Services Coordinator, develop and maintain relationships with clients and referrers with the aim of growing the business
- Ensure that Third Party clients are managed in accordance with the relevant Service Agreements, including accurate documentation and communication with Case Managers
- Manage inbound phone calls and ensure matters are followed up and documented promptly

**To be considered for the position you will have**:

- Strong client service skills with a proactive approach in problem solving
- Excellent communication and interpersonal skills
- Excellent organisational and time management skills
- Strong stakeholder engagement skills and ability to maintain relationships with clients, families, assessors and service providers
- Relevant experience in an aged care or community health setting
- Experience in a team leader or coordinator role, including experience in performance management
- Experience in client assessment and care planning
- Experience in roster coordination and scheduling

**Why work for us?**

Doutta Galla Aged Services is a not-for-profit aged care organisation with over thirty years' experience caring for people from a diverse range of backgrounds. At Doutta Galla we are proud of the diversity of our residents and staff - everyone is welcome.

By joining Doutta Galla you will be able to give back to the community with the benefits of both professional development and attractive, not-for-profit salary packaging. This position offers an exciting opportunity to work in a role and with an organisation you can be proud of.

**For more information, refer to the position description.**
- Doutta Galla prides itself on cultural diversity and inclusion. We are an equal opportunity employer; all applicants will be considered for employment. Applicants must have the right to work in Australia and eligible to work in Aged Care under the Aged Care Act 1997 (Cth)._
- Please note that if you are selected for employment with Doutta Galla Aged Services, you must be able to provide evidence of COVID-19 vaccinations prior to commencement._

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