Field Support Technician

3 days ago

Australia Permobil Full time

Do you naturally step in to support others and take pride in being the dependable go-to person? Are you driven by the satisfaction of seeing tasks through to completion with precision and care, always aiming for excellence and stakeholder delight?
Overview
We are looking for a Field Support Technician at Permobil Australia Pty Ltd. You will be responsible for providing exceptional technical support to our customers and the local territory managers. Your focus will be on high-quality after-sales technical support, including troubleshooting, diagnostics, basic repairs, and training to customers. You will also assist team members with the setup of trials, delivery of equipment, and generation of quotes. This full-time position is based in Queensland and is crucial in ensuring our clients receive the highest quality of care and assistance with their Permobil products.
What You'll Be Doing
Respond to technical calls/emails from dealers
Coordinate/deliver local demo equipment
Diagnose and repair power wheelchairs, power assist and other products within agreed service level timelines
Assist with spare parts and service inquiries
Search and identify the correct part number required by the dealer for the service and repair
Produce accurate and complete quotes for products, spare parts and services
Maintain up-to-date service and quote records for quality purposes
Process warranty assessments and returns
Coordinate with internal teams, including sales, suppliers, customer service, and product management, for further diagnosis support
Provide tech and programming support to dealers and encourage utilization of Permobil connect offering for both dealers and users
Demo and trial setup
Maintain up-to-date tool kits for servicing
Comply with Permobil Quality and Safety procedures and requirements
What We're Looking For
Tertiary qualification
Working with Children Check – or willingness to obtain
Strong technical skills and/or industry experience in product and technical support with assistive technology is desirable but not essential, as a full training program will be provided
Results-driven with a focus on customer satisfaction and sales/commercial acumen
Excellent customer engagement and soft skills
Customer service oriented
Good computer skills using typical business applications
Basic troubleshooting/critical thinking skills
Excellent communication
Strong presentation skills
Calm and professional approach to inquiries
Ability to deliver and engage people with training
Strong attention to detail
Good collaboration skills and team player
What We Offer
Permobil is committed to supporting employees' growth and development. You will have access to ongoing training, mentorship opportunities, and the chance to work with a dedicated and passionate team. We offer a competitive salary and a collaborative work environment that values work-life balance.
About Us
Permobil Australia Pty Ltd is a leading provider of high-quality power wheelchairs and mobility solutions. With a focus on innovation, customer service, and improving the lives of our clients, we are a trusted partner in the assistive technology industry. Join our team and be part of our mission to empower individuals with mobility challenges to live their best lives.
Apply
Apply now to become our next Field Support Technician
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