Customer Service Assistant

1 week ago

Melbourne, Victoria, Australia First Class Hr Solutions Full time

First Class HR Solutions has been engaged by an **Award Winning Tourism Business **to find their next **Bilingual Customer Service Assistant** This is NOT your ordinary role, so before you apply, check out the Need To Know.....

**NEED TO KNOW**
- This business pays **substantially above the award wage**
- This business is not easily accessed by public transport and is located in the **Grantville **area of Victoria - an easy 45 minutes from Dandenong, Pakenham, Frankston and 20 Minutes from San Remo
- You will be required to work a rotating roster that includes every 2nd weekend
- Very few finishes past 5:30pm (occasional evening shift for pre-booked functions)
- Free on-site parking
- Work with a family owned business that cares about their team

**The Role**:
You will be part of a team responsible for accepting bookings, ensuring that tour groups are checked into the venue correctly, taking payments.... and assisting in the onsite cafe/bistro as needed.

You need;
- to be fluent in a second language (asian language skills needed)
- to have basic computer skills
- ability to use POS systems (experience in IdealPOS or similar a bonus)
- the ability to think on your feet, to engage with those from non-English speaking backgrounds and work well under pressure
- the want to grow your own career
- the ability to work across public holidays and school holidays (the busiest times of the year for the business)
- Willingness to obtain a WWCC, Police Check and RSA on appointment to the role
- be able to work in a small team, and ensure a harmonious work environment
- First Class HR Solutions encourages applicants from all backgrounds._

**Job Types**: Part-time, Casual

Pay: From $28.50 per hour

Expected hours: 12 - 30 per week

Schedule:

- 8 hour shift
- Afternoon shift
- Day shift
- Morning shift
- Rotating roster
- Weekend availability

**Experience**:

- Customer service: 1 year (preferred)

Licence/Certification:

- Driver Licence (preferred)

Work Authorisation:

- Australia (preferred)

Work Location: In person

Expected Start Date: 23/09/2024

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