Casual Customer Service Consultant

1 week ago

Sydney, New South Wales, Australia Gwf Full time

Chullora, NSW
- Shifts available Monday - Sunday
- Attractive Hourly Rate

We are currently looking for a motivated, enthusiastic, and highly organised Customer Service Consultant to join our friendly National Customer Service team. This role is based at our Chullora Bakery with Working from Home opportunities.
As a member of our team, you will be trained and supported to focus on:

- Connecting with our customers to deliver an exceptional experience
- Order Management and Supply Chain fulfilment
- Building rapport to work through any challenge in the moment (FCR)
- Product knowledge
- General administration & project participation

About You
- Experience in a high-volume Contact Centre in an inbound & outbound capacity
- Proven customer service experience, preferably within a FMCG environment
- Exceptional written and verbal communication skills
- Ideally SAP & Salesforce experience and the ability to learn new digital technologies quickly
- A calm & structured approach to prioritising daily tasks and dealing with the unexpected

About Us
We are Australia's leading brand of quality bread and bakery products. We produce a diverse range of wholesome sliced bread, gourmet bread, muffins, crumpets and bakery snacks, as well as supplying leading Quick Service Restaurants and the commercial food service channel.
Iconic brands include Tip Top, Bürgen, Golden and Abbott's Bakery.

**Benefits**:

- Attractive hourly rate, at an above award level
- Take home Tip Top products when working from the bakery
- 2x Volunteer Days each year, giving back to the community
- Access to our Employee Assistance Program which offers free and confidential counselling for you and your family members
- Be part of a company where everyone belongs, everyone is valued, and everyone has equal opportunity.

At Tip Top we strive to create a place where Everyone belongs, Everyone is valued, and Everyone has equal opportunity.

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