Signavio Support Associate

**We help the world run better**

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

**What you'll do**
Your daily work will contain the following, what you will be doing mostly:
Issue Resolution
- Assist end users in using the software by providing best-practices and guidelines answering all queries politely and efficiently and providing a timely response and resolution.
- Manage your tickets, which includes adherence to best practices and global process standards, and ensuring you are servicing customers with a Service Excellence mindset
- You will work directly with other international technical support staff, quality assurance, development, and the Account Team to resolve problems.
- Support customers via case management and web sessions

Internal Improvement and Collaboration
- Ensure all work allocated and completed is to the agreed company standards and procedures.
- Working with teams such as CSP, ask for collaboration and assistance with technical product issues.
- Continuous improvement of internal processes and tools to enhance the team's performance and daily work.

**What you bring**
- Some experience in Customer Service, ideally in B2B Cloud Software companies
- A team player who can work in an international team.
- Experience with working remotely or with remote colleagues.
- Strong verbal and written communication skills in English (German for MEE)
- analytical thinker who is focused on problem solving is a plus
- create and maintain knowledge articles, understanding KCS is a plus
- Basic understanding of working in Ticket systems (Jira/ServiceNow) and documentation systems (Confluence/SharePoint) is plus

**Meet the Team**

Building on SAP's intelligent enterprise strategy, it is the mission of Business Process Intelligence to assist our customers in navigating through their digital transformation and help them understand and improve their business processes in a data-driven way. Together, with the acquisition of SAP Signavio, a recognized and strong market leader in the process excellence and intelligence area, we are creating a comprehensive, end-to-end Business Process Intelligence offering for our customers Our purpose is to help our customers innovate in an ever-changing world

**Bring out your best**

**We win with inclusion**

SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

**EOE AA M/F/Vet/Disability**:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Requisition ID: 401302 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Graduate | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.