Parts Interpreter

4 days ago

Townsville, Queensland, Australia Cummins Asia Pacific Full time

Join to apply for the Parts Interpreter role at Cummins Asia Pacific
Townsville, Queensland, Australia
Overview
Parts Interpreter role with Cummins Asia Pacific.
This description outlines responsibilities, qualifications, and requirements for the position.
Responsibilities
Act as the first contact for customers, addressing their needs and issues promptly
Parts interpretation and the provision of required parts
Processing and receiving orders and quotes in a timely manner
Advise on part suitability and talk customers through the best solution for the job
Carry out customer parts counter duties including receiving parts calls, greeting walk-in customers, completing and processing paperwork and handling cash and card transactions
Organise and manage daily freight delivery
Work closely with office and service departments
Accountability of all parts correctly counted in and out of the Lae branch
Carry out quarterly and annual parts count
Additional Information
Full Time Contract till September 2026
Mon-Fri (09:00 – 17:00)
Competitive Hourly Rate
Overtime as required – Penalty rates paid for all work above 38 hours
All your Safety equipment / PPE are provided
To be successful in this role you will need the following
Parts interpreter experience in an Automotive or similar industry
Customer service and effective communication
Engine knowledge is an advantage
Ability to learn new software and processes
High attention to detail with the ability to prioritise and troubleshoot complex tasks
Forklift ticket would be highly desirable
Valid car driver's license is required
Qualifications
Values differences – Recognizing the value that different perspectives and cultures bring to an organization
Optimizes work processes – Focus on continuous improvement and efficient processes
Warehouse Inventory Control – Manages physical inventory to meet customer expectations
Customer Support – Proactive customer support throughout the order life cycle
Order Life Cycle Systems Knowledge – Understanding how to process orders and respond to queries
Order Processing – Manage order receipt, exception handling, and fulfillment
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