Field Supervisor

2 weeks ago

Sydney, New South Wales, Australia Vertiv Full time

Overview
We are seeking to add an experienced
Field Service Supervisor
with
HVAC/ Thermal
expertise to our high performing Sydney Team. This role is for
Field Supervisor - Thermal, NSW
at Vertiv.
Join Vertiv to be part of a team that designs, builds, and maintains future-ready infrastructures. Employees are encouraged to pursue meaningful work with supportive leadership, development opportunities, and competitive compensation.
Key Responsibilities
Assist all stakeholders with providing quotes for small works, time and materials (T&M), installations, and start-ups.
Support and mentor field personnel in the execution of their normal activities.
Prepare and provide reports as requested by management.
Ensure timesheets are entered in the system correctly.
Provide input into training needs of the team.
Assist the supervisors to coordinate and schedule the general duties of Thermal Customer Engineers and subcontractors.
Assist the supervisors to ensure Customer Engineers are equipped with calibrated tools, PPE, and appropriate documentation.
Respond to customer requests for minor quotations or service advice within a timely manner.
Assist the supervisors to complete follow-ups generated by Customer Engineers.
Assist the supervisors and Customer Engineers with complex technical problems.
Be part of the after-hours call-out roster where possible.
Carry out Customer Engineer quality audits as required by company policy.
Act as a Service Project Manager on large project startups or maintenance.
Be prepared to undertake company development training programs.
Requirements
Restricted Electrical Licence
Technical knowledge - data centres, telecom, commercial & industrial or similar industries (highly regarded)
Proven track record within the Air Conditioning or other precision cooling industry as a service technician
Thermal controls & Networking knowledge
Proficiency in Microsoft Office
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Customer Service
Other
Quality Assurance
Industries
HVAC and Refrigeration Equipment Manufacturing
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