Field Supervisor

3 weeks ago

Sydney, New South Wales, Australia Vertiv Full time
Overview

We are seeking to add an experienced Field Service Supervisor with HVAC/ Thermal expertise to our high performing Sydney Team. This role is for Field Supervisor - Thermal, NSW at Vertiv.

Join Vertiv to be part of a team that designs, builds, and maintains future-ready infrastructures. Employees are encouraged to pursue meaningful work with supportive leadership, development opportunities, and competitive compensation.

Key Responsibilities
  • Assist all stakeholders with providing quotes for small works, time and materials (T&M), installations, and start-ups.
  • Support and mentor field personnel in the execution of their normal activities.
  • Prepare and provide reports as requested by management.
  • Ensure timesheets are entered in the system correctly.
  • Provide input into training needs of the team.
  • Assist the supervisors to coordinate and schedule the general duties of Thermal Customer Engineers and subcontractors.
  • Assist the supervisors to ensure Customer Engineers are equipped with calibrated tools, PPE, and appropriate documentation.
  • Respond to customer requests for minor quotations or service advice within a timely manner.
  • Assist the supervisors to complete follow-ups generated by Customer Engineers.
  • Assist the supervisors and Customer Engineers with complex technical problems.
  • Be part of the after-hours call-out roster where possible.
  • Carry out Customer Engineer quality audits as required by company policy.
  • Act as a Service Project Manager on large project startups or maintenance.
  • Be prepared to undertake company development training programs.
Requirements
  • Restricted Electrical Licence
  • Technical knowledge - data centres, telecom, commercial & industrial or similar industries (highly regarded)
  • Proven track record within the Air Conditioning or other precision cooling industry as a service technician
  • Thermal controls & Networking knowledge
  • Proficiency in Microsoft Office
Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Customer Service
  • Other
  • Quality Assurance
Industries
  • HVAC and Refrigeration Equipment Manufacturing

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