Coordinator, Travel

**ABOUT RWS GLOBAL**

RWS Global is the world leader in groundbreaking live moments across entertainment and sports, creating customized guest experiences spanning theatrical productions, live events, immersive destinations, multimedia, consumer products and more.

RWS Global is headquartered in New York, London, Cincinnati, Shanghai, Orlando and Sydney with dedicated RWS Studios in NYC and the UK to serve its vast talent pipeline and client base. With a focus on entertainment and sports experiences, RWS Global serves major brands and corporations, theaters, cruise lines, sports properties, live venues, parks, resorts and more. Offering end-to-end services from ideation to operations, RWS Global's team of world-class designers, creators, producers and visionary talent provide unrivaled scale, producing over one million live moments every day and employing over 8,000 individuals and performers worldwide.

**JOB SUMMARY**

The Travel Coordinator is responsible for organizing and managing travel arrangements for employees, clients, or executives. This role ensures that all travel-related needs, such as transportation, accommodation, and itinerary planning, are handled efficiently and cost-effectively. The coordinator also liaises with travel agencies, suppliers, and vendors to secure the best travel deals, while maintaining a high standard of customer service.

**KEY TASKS**

Role & Responsibilities:

- Travel Management: Provide end-to-end travel solutions, including flight, hotel, and transportation bookings, tailored to individual needs and company guidelines.
- Efficient Multitasking: Manage multiple travel requests simultaneously, ensuring timely completion and exceptional customer service.
- Recordkeeping: Maintain accurate records of all travel arrangements, payments, and itineraries for easy reference and reporting.
- Travel Preparation: Provide travellers with detailed itineraries, maps, guides, and essential travel information as and when required.
- Proactive Issue Resolution: Address and resolve any travel-related issues or concerns promptly and effectively.
- Cost-Effective Travel Sourcing: Research and negotiate competitive travel options to meet location and budget requirements.
- Reservation and Payment Management: Handle all reservations, payments, and cancellations efficiently.
- Comprehensive Travel Research: Compare and analyse various travel options to identify the best deals and value.
- Financial Management: Monitor and reconcile credit card expenditures, ensuring accurate expense reporting and VAT recovery.
- Emergency Contact: Serve as the primary point of contact for travel-related emergencies during out-of-office hours, on a rotating on-call basis shared across the Travel Team, including weekends.
- Customer Service
- Provide high-quality customer service to travelers, addressing any concerns or issues promptly.

Qualifications & Skills:

- Ability to handle travel-related issues and emergencies calmly and efficiently.
- Good verbal and written communication skills.
- Excellent time management skills.
- Willingness to adapt to and learn new technologies
- A dynamic and innovative professional with a forward-thinking attitude and approach.
- A committed individual.
- The ability to work under own initiative.
- Able to work under pressure and take instructions from the line manager and fellow colleagues.
- Demonstrate passion for results.
- Interaction with internal members of staff and external clients and suppliers in a courteous and efficient manner is essential at all times.
- Enthusiasm and a positive attitude with a commitment to contribute to the growth of the business.

**Experience**:

- Previous experience in fast paced environments essential, travel booking or administrative experience a plus.
- Good understanding of Microsoft Office including a strong understanding of Microsoft Excel.

Please Note: While this is intended to be an accurate description of the job, this is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the position, and may require that other or different tasks be performed as necessary and assigned.

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