Chief Infrastructure Manager

3 days ago

Perth, Western Australia Bebeetechnology Full time

Job Overview
We are seeking a seasoned
Technology Operations Leader
to join our Technology Team based at our State-of-the-Art Office.
The ideal candidate will lead the day-to-day management of technology infrastructure, services, and operations to drive business growth and operational efficiency.
Key Responsibilities:
Leadership and Strategy:
Develop and execute a strategic vision for the technology operations function, aligned with our broader business goals.
Lead, mentor, and develop a team of technology professionals across infrastructure and support.
Partner with other team leaders to ensure technology operations align with organizational objectives and support operational needs.
Oversee the design, implementation, and management of scalable technology infrastructure to support current and future needs.
Ensure the availability, performance, and security of our systems, including networks, servers, databases, and cloud-based environments.
Manage relationships with third-party service providers and vendors to ensure seamless service delivery and cost optimization.
Service Delivery and Support:
Ensure the efficient operation of the service desk and support functions, providing a high level of customer service to internal stakeholders.
Develop and implement best practices for incident management, problem management, change management, and service level agreements (SLAs).
Drive the continuous improvement of technology service delivery through performance metrics, user feedback, and process optimization.
Operational Efficiency & Process Improvement:
Identify and implement process improvements to optimize technology operations, reduce downtime, and improve system reliability.
Lead automation initiatives and the deployment of new technologies to improve operational efficiency.
Monitor key performance indicators (KPIs) to ensure the team is meeting operational goals and benchmarks.
New Stores and Project Support:
Oversee the efficient delivery of infrastructure into new / refitted stores in alignment with delivery timeframes.
Provide technical and architectural leadership in solution planning for new technology projects / initiatives.
Participate in cross-functional project teams with other technology team members to deliver new technology solutions.
Risk Management and Security:
Ensure our technology infrastructure is secure and compliant with industry regulations, data protection laws, and best practices.
Implement and oversee disaster recovery, business continuity, and data backup processes.
Work closely with security teams to identify and address potential security vulnerabilities in the technology infrastructure.
What We Offer
A dynamic work environment with opportunities for professional growth and development.
Collaborative team culture with a focus on innovation and teamwork.
Competitive compensation and benefits package.
Opportunities for career advancement within the company.
About Us
We are a leading digitally integrated retail and distribution business in the Apparel and Footwear market in Australia and New Zealand.
With over 850+ stores, 34 brands, and 30+ online platforms, we offer a wide range of products from Glue, Platypus, Skechers, Hype DC, Vans, Dr. Martens, Subtype, The Athletes Foot, CAT, Merrell, The Trybe, Timberland, Stylerunner, Hoka, UGG, Saucony, and Nude Lucy.

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