It Team Leader Level 2 Operations

7 days ago

Melbourne, Victoria, Australia Monash Health Full time

Reference Number
- 61462
- Employment Type
- Full Time Ongoing
- Entity
- Monash Health
- Department
- Information Technology
- Location
- Monash Medical Centre Clayton
- Position Summary
- Hands-on role requiring an experienced technician and people manager
- Become the key leader in the implementation of Level 2 IT support functions
- Full-time Ongoing Position

**About Monash Health**

**Digital Health Division**

The Digital Health Division (DHD) is a division at Monash Health under one executive sponsor (Executive Director Information Development) that combines three departments:

- Information Technology - provides support for the use and development of Information Technology across Monash Health;
- Program Management Office (PMO) - the objective of the PMO is to achieve consistently successful project execution that is efficient and well managed. The PMO serves as a centralised project management service for all projects related to Monash Health's division of Information Development; and
- Electronic Medical Record (EMR) Program - department responsible for the implementation of the organisation wide EMR which allows clinicians to be able to access a patient's clinical information in one place easily.

This structure ensures a cohesive delivery of an Information System goal of moving towards a paperless health care environment while simultaneously supporting the priorities and needs of the health service. Designed well, IT combined with the EMR will streamline clinical workflow and processes delivering improvement in quality and efficiency, with a high level of user experience improving patient care.

**About the Role**

Information Technology at Monash Health supports a wide range of Information Technology (IT) services and equipment throughout Monash Health. Reporting to the Service Delivery Manager, the Level 2 IT Operations Team Lead is responsible for providing leadership and support in the delivery of Level 2 IT support across Monash Health. This is a hands-on role requiring an experienced technician and people manager. You will lead by example and are expected to execute a significant change agenda to ensure that the best possible service is provided to our staff and patients. This role would be well suited for an experienced support practitioner with a proven track of record of service delivery improvement.
- Level 2 IT support
- Level 2 Desktop/On site support

The successful applicant will also be a key leader in the implementation of full level 2 IT support functions. This position will be based at Monash Medical Centre Clayton but will be required to work across all Monash Health sites. Please note that this is not an entry level role.
- Please refer to the attached_

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