Program Specialist, Customer Experience @ Uber
18 hours ago
This is a Program Specialist, Customer Experience role with Uber based in Sydney, New South Wales, AustraliaThe ANZ Customer Experience Team at Uber is dedicated to delivering seamless and impactful customer experiences through considered policy development and enhancement, product launches, automation, and strategic initiatives.We are seeking a data-driven professional with a passion for analytics and customer insights.
In this role, you will analyse customer data, surface meaningful insights, and design experiments to enhance the end-to-end customer journey.
You will also be responsible for presenting your findings and strategic recommendations to senior stakeholders, supporting data-informed decision-making across the business.Your Impact in RoleDrive and manage CX programs – Oversee the planning, coordination, and execution of customer experience initiatives, ensuring programs are delivered on time, aligned to objectives, and effectively communicated across teams.Identify opportunities for improvement – Collaborate with stakeholders to uncover and diagnose the root causes of challenges affecting customer experience.Test and implement solutions – Work cross-functionally to design, test, and implement scalable initiatives that enhance the customer experience.Leverage data for insight – Confidently query and interpret data at the appropriate level of detail, partnering with analytics experts across the organisation to drive evidence-based improvements.Engage stakeholders effectively – Act as a strong cross-functional partner by clearly articulating recommendations, trade-offs, and implications of customer experience initiatives.Own BAU work streams – Own and maintain regular reporting processes (e.g. dashboards, performance tracking), ensuring stakeholders have timely and reliable access to customer experience metrics and trends.The Experience You'll BringConsulting or in-house strategy / data & analytics experienceA true passion for data as advanced analytics skills or SQL are requiredStrong communication and stakeholder management skillsComfort with ambiguity and vague problem solvingCuriosity, a growth mindset and willingness to learn in a fast-paced environmentPreferred QualificationsProven ability to synthesise complex data into clear, actionable insights that influence business decisionsProven ability to connect customer data with broader business goals, driving measurable outcomesExperience with hypothesis testing is a plusFamiliarity with dashboard or data visualisation tools to communicate insights effectivelyPlease consider applying even if you don't meet 100% of what's outlinedWhy Uber is partnering with Hatch on this role.
Hatch exists to level the playing field for people as they discover a career that's right for them.
So when you apply you have the chance to show more than just your resume.A Final Note : This is a role with Uber not with Hatch.
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