Customer Success Manager, Mid Market

5 days ago

Sydney, New South Wales, Australia Procore Full time

As a successful **Customer Success Manager, Mid Market** you'll use your consultative mindset to leverage Procore's technology solution within the industries we serve. You'll be instrumental in creating long-lasting partnerships and delivering custom ROI analysis for your client base. You'll deliver industry and technology thought leadership while encompassing Procore's values of Openness, Optimism, and Ownership.

This position will report to the Mid-Market Manager, Customer Success APAC and will be based in Sydney. We're looking for someone to join our team immediately.

**What you'll do**:

- Gain a strong understanding of best practices relevant to retaining and growing accounts within a personal portfolio while mitigating risk
- Develop and execute on-account strategies for mid-market accounts while working alongside Sales to deliver positive outcomes for client
- Build trust and create meaningful relationships among champions and key executives within each account
- Ensure clients understand the value Procore delivers to their business by conducting virtual or on-site business reviews that mirror their business goals and objective
- Identify and forecast risk as well as growth opportunities within the portfolio
- Identify product improvements or new products by remaining current on customer needs, industry trends, market activities, and competitors
- 15-20% travel to Procore offices, client sites, and more

**What we're looking for**:

- 2+ years of account management experience, preferably in a Saas environment
- Bachelor's degree is preferred or equivalent work experience
- Strong empathy for customers and passion for revenue and growth
- Deep understanding of value drivers in recurring revenue business models
- Innovative, persuasive, creative, and have a genuine curiosity in their client's business
- Goal and results-oriented, optimistic, smart, value-added mindset, proactive and easily adapts to change
- Must work well within a team environment
- While this isn't a sales role, previous sales experience a plus

**Additional Information**

**Perks & Benefits**

At Procore, we invest in our employees and provide a full range of benefits and perks to help you grow and thrive. From generous paid time off and healthcare coverage to career enrichment and development programs, learn more details about what we offer and how we empower you to be your best.

**About Us**

Procore Technologies is building the software that builds the world. We provide cloud-based construction management software that helps clients more efficiently build skyscrapers, hospitals, retail centers, airports, housing complexes, and more. At Procore, we have worked hard to create and maintain a culture where you can own your work and are encouraged and given resources to try new ideas. Check us out on Glassdoor to see what others are saying about working at Procore.

We are an equal-opportunity employer and welcome builders of all backgrounds. We thrive in a diverse, dynamic, and inclusive environment. We do not tolerate discrimination against employees on the basis of age, color, disability, gender, gender identity or expression, marital status, national origin, political affiliation, race, religion, sexual orientation, veteran status, or any other classification protected by law.

If you'd like to stay in touch and be the first to hear about new roles at Procore, join our Talent Community.

  • Mid Market Customer Success Professional

    2 weeks ago

    Sydney, New South Wales, Australia beBeeCustomerSuccess Full time $150,000 - $250,000

    Job DescriptionWe're seeking a strategic leader to drive customer success and revenue growth in the APAC region. As a key member of our team, you'll partner with mid-market brands using Klaviyo to deliver exceptional results.Our ideal candidate is passionate about building strong relationships, has a background in e-commerce or general strategic marketing...

  • Mid Market Client Success Manager

    6 days ago

    Sydney, New South Wales, Australia Rewardgateway Full time

    In May 2023, Reward Gateway was acquired by Edenred.Established for over 50 years and a CAC40 company listed on the Paris Stock Exchange, Edenred is a leading digital platform and the everyday companion for people at work, connecting more than 60 million users, 2 million partner merchants and nearly 1 million corporate clients across 45 countries.Together...

  • Mid Market Client Success Manager

    2 weeks ago

    Sydney, New South Wales, Australia Rewardgateway Full time

    In May 2023, Reward Gateway was acquired by Edenred. Established for over 50 years and a CAC40 company listed on the Paris Stock Exchange, Edenred is a leading digital platform and the everyday companion for people at work, connecting more than 60 million users, 2 million partner merchants and nearly 1 million corporate clients across 45 countries. Together...

  • Mid Market Client Success Manager

    4 days ago

    Sydney, New South Wales, Australia Rewardgateway Full time

    In May 2023, Reward Gateway was acquired by Edenred. Established for over 50 years and a CAC40 company listed on the Paris Stock Exchange, Edenred is a leading digital platform and the everyday companion for people at work, connecting more than 60 million users, 2 million partner merchants and nearly 1 million corporate clients across 45 countries. Together...

  • Account Executive, Mid-Market

    2 weeks ago

    Sydney, New South Wales, Australia Atlassian Full time

    Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a...

  • Customer Success Manager

    1 week ago

    Sydney, New South Wales, Australia Nosto Full time US$90,000 - US$120,000 per year

    Join Our TeamAt Nosto, we believe shopping should be personal and our people work to the best of their abilities to ensure retailers and brands are providing the best eCommerce experiences their customers deserve. With a global team spread across nine countries, Nosto is a melting pot of backgrounds, personalities, and expertise. As a team of self-motivated,...

  • Mid Market Account Executive

    5 days ago

    Sydney, New South Wales, Australia Atlassian Full time

    Overview:**Working at Atlassian****Responsibilities**:Atlassian unleashes the potential of every team. Our agile & DevOps, IT service management and work management software helps teams organize, discuss, and complete shared work. The majority of the Fortune 500 and over 300,000 companies of all sizes worldwide - including NASA, Audi, Kiva, Deutsche Bank and...

  • Mid-Market Enterprise Customer Growth Strategist

    2 weeks ago

    Sydney, New South Wales, Australia beBeeCustomerSuccess Full time $90,000 - $150,000

    Unlocking customer success is a critical component of our business strategy, enabling us to deliver exceptional value to our clients. We are seeking an accomplished Customer Success Manager to join our team, focused on providing top-notch support to our valued customers.About The RoleCustomer Success Managers at Klaviyo play a pivotal role in fostering...

  • Account Executive, Mid-Market

    24 hours ago

    Sydney, New South Wales, Australia Atlassian Full time

    OverviewSales | Sydney, Australia | Remote, Remote | Melbourne, AustraliaWe are looking for an Australia-based Account Executive to join our APAC Mid-Market team, reporting to APAC Mid-Market Sales Manager. You will manage accounts for our Southeast Asia-based customers helping these customers scale their use of solutions and services across multiple areas...

  • Mid-Market Growth Strategist

    18 hours ago

    Sydney, New South Wales, Australia beBeeMarketing Full time $125,000 - $175,000

    Job Title: Mid-Market Marketing Manager">We are seeking a results-driven professional to lead the development and execution of a marketing strategy for mid-market accounts within the small and medium business (SMB) segment. The successful candidate will have 7+ years of B2B marketing experience in a technology environment, directly supporting sales teams,...