General Manager

**We Put the World on Vacation**: At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our Vacation Ownership business line includes Club Wyndham, WorldMark by Wyndham, Margaritaville Vacation Club, Accor Vacation Club and the brand new Sports Illustrated Resorts. Our more than 19,000 associates put the world on vacation at more than 270 vacation club resort locations across the globe. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

Nestled in the picturesque Victorian High Country,** The Sebel Pinnacle Valley Resort, **located at the base of Mount Buller, is seeking its new passionate leader**. Surrounded by rivers, wineries, and breathtaking walking/riding tracks, **our resort is a haven for those seeking an unparalleled work and adventure lifestyle.

This iconic resort is seeking an experienced General Manager with strong leadership skills to lead team members to drive growth and deliver exceptional service to our leisure guests and drive the resort's MICE, wedding and events market. This role will play a vital role in overseeing and managing all operational aspects of our resort, ensuring exceptional service delivery, operational efficiency, and guest satisfaction.

**WHAT IS IN IT FOR YOU**:

- ** Work Your Way amidst the majestic backdrop of Mt Buller and stunning ski slopes**:

- Unlock **worldwide benefits **on accommodation, dining, lifestyle and more
- Daily meals, personalised reward and recognition program.
- Enjoy working within a **supportive, engaging & collaborative **team environment.

**WHAT YOU WILL BE DOING**:

- Lead and manage **the overall operations **of the **resort**, including front office, housekeeping, conferences and events, food and beverage, maintenance, and other relevant departments.
- Drive the culinary success, ensuring unparalleled dining experiences and offerings to attract the local market as well as guests.
- Revenue management with the central revenue team.
- Drive exceptional financial results through exemplary cost control and revenue management by developing and executing commercial plans in conjunction with the hotel leadership team
- Manage sales processes and teams to achieve superior results with the MICE, Wedding and Events market
- **Maintain** and **enhance** operational standards to **exceed** guest expectations.
- Develop and implement** effective** strategies to** optimize** operational efficiency and productivity.
- **Collaborate **with department heads to establish and maintain **effective **communication channels, fostering a positive and cohesive team environment and workplace culture.
- Mentoring and coaching staff to **enhance** skills and maintain high service.
- Maintain a strong focus on guest satisfaction, **promptly **engaging in service recovery.
- Stay updated with industry trends, competitor analysis, and best practices to drive **innovation** and **improvement.**:

- Ambassador of unique experiences for guest and staff.

**YOUR SKILLS AND EXPERIENCE INCLUDES**:

- Experience as a General Manager or in a** similar leadership** role within the hospitality industry. Having a food & beverage background is advantageous.
- An eagerness to grow personally and professionally.
- **Exceptional **organizational and time management skills with the ability to prioritize tasks effectively.
- Excellent interpersonal and communication skills to liaise effectively with guests, staff, and senior management.
- Sound **knowledge **of hotel operations, including revenue management, front office, housekeeping, conferences and events, food and beverage, and maintenance.
- Familiarity with property management systems and other relevant software.
- Ability to make strategic decisions and problem-solve effectively, even in high-pressure situations.
- A passion for delivering exceptional customer service.

**Where Memories Start with You**:
Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.