Technical Support Services For Schools

Technically Minded Pty Ltd has been providing eduSTAR.TSS (Technical Support Specialists) to the Department of Education for over 15 Years.

If your joining our team your entitled to Fortnightly Pay, Workplace Tools and Opportunities for Training.

We service Victorian Government Schools with all things relating the eduSTAR.TSS program.

This role is for experienced Network Administrators and IT Support staff who have been or are confident they can provide Windows and Mac domain support.

The role includes the requirement to provide advice, direction, and support with all things relating to the school's ICT Services provided to the staff and students.

You will be required to plan, install, implement and maintain Active Directory domain controllers inclusive of the administration of User Accounts, Group Policies, and Print Services.

Schools use many technologies including Library cataloging systems, Learning management systems, and Device Deployment Technologies inclusive of Microsoft SCCM, MDM, JAMF, Compass, Xuno, and many other packages.

You will be required to extensively support these products, deploy solutions and maintain the schools' networks.

The roles and responsibilities consist of managing the IT infrastructure within Department schools. Administration of school network and server infrastructure and providing ICT support services to both the staff and students in large ICT-based learning environments.

Essential Technical Skills Required
- Ability to manage and service Windows and Apple devices on an enterprise scale
- Administration and support of Hyper-V virtualized server environments
- Administration of various Windows and Linux based servers
- Enterprise network administration skills required for administering Cisco and HP switching
- Administration of Cisco wireless network technologies, including wireless controllers and access points
- Excellent language and communication skills are essential for consideration of these roles
- Providing support to enterprise volume desktop and notebook computers
- Extensive experience in SOE and image deployment, including the ability to provide advanced troubleshooting skills where required
- Previous industry experience in an educational setting is essential unless you have high levels of industry experience in a similar scale enterprise-level corporate environment
- Extensive knowledge and experience in Department and eduSTAR.TSS initiatives will be highly regarded
- Extensive experience with planning, deployment & management of 1:1 and BYOD devices in an enterprise-scale environment will be very highly regarded
- Ability to plan and run ICT professional development sessions and work collaboratively with the schools' stakeholder ICT management when required
- Technical documentation writing skills

Personal Attributes Required
- Highly Motivated industry professionals who have the ability to work autonomously, or as part of a team as the company or Department required and/or dictates
- Excellent problem-solving techniques with the ability to call upon available resources and escalate to senior management when required
- Excellent human relations and people skills with a genuine passion for the ICT industry
- Excellent technical documentation skills and the ability to follow instructions and technical documentation accurately when required
- The ability to troubleshoot and fault find through a systematic process of observation and elimination, based on previous industry experience
- Australian citizenship or Australian permanent residency
- Current driver's license and reliable motor vehicle

Remuneration and Payment
- Annual reviews on pay rates based on performance
- Part-time and full-time roles available with negotiable options available

Other Government Health Order Requirements
- All applicants submitted must comply with the mandatory vaccination requirements for education workers unless a medical exemption applies.

**Job Types**: Full-time, Part-time, Casual
Part-time hours: 38 per week

**Salary**: Up to $52.65 per hour

Schedule:

- 8 hour shift
- Day shift

Ability to commute/relocate:

- Melbourne VIC: Reliably commute or planning to relocate before starting work (required)

**Education**:

- High School (Year 12) (preferred)

**Experience**:

- Network administration: 2 years (preferred)

Work Authorisation:

- Australia (preferred)

Work Location: In person